CATHY PETROU
Pickering,Ontario
Summary
Expert, certified, real-time court reporting professional with over 8 years' experience in legal transcription and office administration, employing in-depth knowledge of legal terminology and reporting procedures both locally and across Canada.
Overview
20
20
years of professional experience
1
1
Certification
Work History
DIGITAL REAL TIME
COURT REPORTER, Durham
10.2017 - Current
- Official Commissioner for administering oaths and taking affidavits
- Provided administrative support for lawyers representing different areas of the law, including courtroom proceedings, excellent knowledge of legal and medical terminology
- Record verbatim, through various methods (Zoom, H4N, Liberty etc..), all legal proceedings in accordance with legal standards, with 100 to 120 wpm accuracy
- Responsible for training staff as to policies and procedures
- Transcript production
- Provided realtime translation services during trials or hearings.
- Maintained records of all legal documents, including transcripts, pleadings, motions, briefs and other related materials.
- Read portions of transcripts out loud during proceedings.
- Communicated with court administrators to coordinate and schedule transcription services.
- Current reporting companies performing freelance, court reporting for: Professional Court Reporters, A1 Reporting, OTR, VJ Brown, GKA, Maxim, PONKA, SImcoe, Sydney, EMB.
CHIROPRACTIC ASSISTANT
Active Health Centre
Markham
12.2015 - 12.2017
- Greeted patients and collected patient information.
- Answered phones, scheduled appointments and managed calendars.
- Organized patient files and maintained accurate records.
- Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
- Processed payments, invoices, credit card transactions and insurance claims.
- Verified insurance coverage for treatments.
- Performed light office cleaning duties including vacuuming, dusting furniture and emptying trash cans.
- Provided support to the chiropractor with patient care needs.
- Prepared treatment rooms before patients arrived for their appointment.
- Responded to inquiries from potential new patients in a timely manner.
- Checked vital signs of patients such as blood pressure and heart rate when requested by the chiropractor.
- Stocked supplies in exam rooms and waiting area as needed.
- Maintained inventory of medical equipment used in the office.
- Transported patients to other areas of the clinic when necessary.
- Handled billing inquiries from patients or insurance companies.
- Assisted with marketing activities such as distributing flyers or creating promotional materials.
- Inputted data into electronic health records system accurately.
- Managed scheduling systems to ensure efficient use of time slots available for appointments.
- Provided excellent customer service to ensure satisfaction of all clients.
- Attended staff meetings regularly to stay informed about updates within the practice.
- Submitted diagnosis and procedure codes for insurance companies.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
ADMINISTRATIVE/MEDICAL ASSISTANT
Scarborough Hospital
02.2000 - 05.2001
- Office management lead, including patient bookings, patient documentation filing, front line patient correspondence, managed intra and inter hospital file and film transfers
- Mastered resident computer system (MEDITECH)
- Assisted/supported MRI techs with room configuration, setup and daily maintenance
- Responsible for translating English/Macedonian interactions between Doctor and Macedonian speaking patients
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
The Morassutti Group Toronto
08.1999 - 10.1999
- Type, format and bind 100 plus page appraisal reports for various current and potential clients using Word and Excel 97
- Perform daily bank transactions for the President
- Prepare all commercial property information to be posted on Internet in Lotus Notes
- Input and update all information pertaining to past and current client accounts
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created travel arrangements for senior managers according to their requirements.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
HUMAN RESOURCES CLERK
CGI Group Inc
Toronto
01.1997 - 11.1998
- Processed all medical and dental claims, and handled employee enquiries for two Regional offices and over 300 employees
- Prepared documentation related to all new hires including, employee kits, welcome and anniversary cards and mail slots
- Scheduled and co-ordinated interviews for all levels of management
- Co-ordinated all external training procedures for over 200 employees
- Accurately input all employee information on company and Human Resource Databases (Access)
CREDIT ANALYST
American Express Canada Inc
Markham
01.1996 - 01.1997
- Approved and declined credit card applications for Canadian and U.S
- Applicants
- Interpreted credit bureau reports, performed superb fraud detection techniques and applied the most efficient steps by employment/salary verification and reference book checks.
MEDICAL SECRETARY
Dr, R. E. Levy
Toronto
01.1995 - 01.1996
- Managed patient flow including registering incoming patients and preparing their medical files
- Booked a multitude of inter-office patient appointments and hospital procedures including, specialists’ appointments, blood work and physicals
- Recorded billings and consistently updated and maintained health insurance information
Education
BUSINESS ADMINISTRATION DIPLOMA -
Seneca College of
Applied Arts and Technology
01.1996
Medical Terminology Certificate -
The Michener Institute
04.2014
Skills
- Legal Documentation and Reporting
- Court Transcription
- Transcript Preparation
- Courtroom and Legal Procedures
- Realtime Captioning
- Legal Terminology
- Clerical Recordkeeping
- Office Administration
- Active Learning
- Medical Terminology
- Concise Communication
- Editing and Proofreading
- Ethical
- Active Listener
- Audio Equipment Operation
- Punctual
- Sound Judgment
- Court Reporting
Certification
CPR/AED HCP Certification - April 2013 and ongoing Annual Certification
Certified Transcriptionist - Ontario College of Business and Technology - May 2024
Languages
Timeline
DIGITAL REAL TIME
COURT REPORTER, Durham
10.2017 - Current
CHIROPRACTIC ASSISTANT
Active Health Centre
12.2015 - 12.2017
ADMINISTRATIVE/MEDICAL ASSISTANT
Scarborough Hospital
02.2000 - 05.2001
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
The Morassutti Group Toronto
08.1999 - 10.1999
HUMAN RESOURCES CLERK
CGI Group Inc
01.1997 - 11.1998
CREDIT ANALYST
American Express Canada Inc
01.1996 - 01.1997
MEDICAL SECRETARY
Dr, R. E. Levy
01.1995 - 01.1996
CPR/AED HCP Certification - April 2013 and ongoing Annual Certification
Certified Transcriptionist - Ontario College of Business and Technology - May 2024
BUSINESS ADMINISTRATION DIPLOMA -
Seneca College of
Applied Arts and Technology
Medical Terminology Certificate -
The Michener Institute
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