Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CATHRINE ESPINOSA

Bolton,ON

Summary

Dedicated employee with excellent experience in pharmaceutical and medical industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

IDA Bolton Lifecare Pharmacy
07.2018 - Current
  • Provided great customer service by answering queries from customers in-store and over phone.
  • Assisted in inventory management by verifying stock levels of medications with 100% accuracy to ensure company and government regulations are strictly met.
  • Removed outdated medications on shelves and restocked and ordered medications in short supply through PharmaClik.
  • Performed safety checks when dispensing medications to optimize patient safety.
  • Gained professional communication skills by proactively interacting between doctors and patients and followed up with doctors and hospitals via fax and phone calls regarding prescription refills or errors.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Organized client information into correct profiles while maintaining confidentiality.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Received, processed and entered prescription orders into pharmacy databases.

Medical Office Assistant

Dr. Robert Ames Medicine Professional
06.2015 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Registered patients and completed associated paperwork for accurate records.
  • Used YorkMed System to schedule appointments for doctor visits and procedures.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.

Programming and Office Assistant

Lakehead University Student Union
09.2021 - 03.2023
  • Completed clerical tasks such as filing, copying, and distributing mail and managed daily data entry and kept clerical information accurate and up-to-date.
  • Interacted with over 100 students and staff by phone, email, or in-person to provide information regarding students' health and dental plan and bus pass.
  • Helped in distributing students' bus passes by putting data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Supported staff on special assignments and school events.

Education

Honors Bachelor of Science - Applied Life Sciences, Biomedical Techniques

Lakehead University
Orillia, ON
06.2023

Skills

  • Organization
  • Problem-solving
  • Attention to detail
  • Data analysis

Certification

Completed various course certifications by the Public Health Agency of Canada entitled:

  • Introduction to Biosafety
  • General Safety for Containment Labs
  • Containment Level 1: Physical Design and Operational Practices
  • Containment Level 2 Operational Practices
  • Decontamination in the Laboratory
  • Chemical Disinfectants
  • Decontamination Technologies
  • Autoclaves
  • Biological Safety Cabinets

Timeline

Programming and Office Assistant

Lakehead University Student Union
09.2021 - 03.2023

Pharmacy Assistant

IDA Bolton Lifecare Pharmacy
07.2018 - Current

Medical Office Assistant

Dr. Robert Ames Medicine Professional
06.2015 - Current

Honors Bachelor of Science - Applied Life Sciences, Biomedical Techniques

Lakehead University

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