Cathie Bura
Brampton,ON
Summary
Dynamic customer service professional with a proven track record at Lindt Chocolate Shop, achieving over 96% in mystery shopper ratings. Skilled in multitasking and operating cash registers, I excel in fast-paced environments while fostering positive relationships with customers. A quick learner with strong math abilities, I ensure efficient and accurate transactions.
Overview
35
35
years of professional experience
Work History
Customer Service Cashier
Lindt Chocolate Shop
10.2023 - Current
- Working as a team member to keep an above 96% average in our company's mystery shopper rating system
- Using my people skills to welcome shoppers, make them feel comfortable and convey how important they are to our to our company
- Seamlessly and accurately receive payment and follow the store's core values to improve sales and the customer experience
Home Daycare Provider
Little Bears Daycare
01.2001 - 03.2025
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements
- Taught children to organize toys, wash hands, and share by leading by example
- Did three things at once in any situation
Insurance Agent
Federal Government
09.1990 - 12.2000
- Calculated employment insurance claims within deadlines
- Contacting Employers and claimants to ensure accurate information
- Interviewing claimants in person. and on the phone
- Worked at a reception desk and call centre
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates
Skills
- Working with people
- Focusing in busy situations
- Operating a cash register
- Fast learner with math skills
- Multitasking
- Training new employees
Timeline
Customer Service Cashier
Lindt Chocolate Shop
10.2023 - Current
Home Daycare Provider
Little Bears Daycare
01.2001 - 03.2025
Insurance Agent
Federal Government
09.1990 - 12.2000
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