Carol Cooper
Richmond,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Cargo Customer Service Agent
Air Canada Cargo
Richmond, BC
04.1988 - Current
- Provided customer service in accordance with company policies and procedures.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Retrieved stored items and traced lost shipments, when necessary.
Education
High School Diploma -
East York Collegiate Institute
East York, ON06-1984
Skills
- Customer Service
- Working with people
- Document Control
- Problem Resolution
- Shipment Tracking
- Inbound Flight Controlling
- Computer work on various software programs
- Typing 50wpm
Certification
- Dangerous Goods Training - 2023
- YVR Security Training thru YVR Airport-2023
Affiliations
- Bird watching, Yoga, Meditation
References
References available upon request.
Timeline
Cargo Customer Service Agent
Air Canada Cargo
04.1988 - Current
High School Diploma -
East York Collegiate Institute
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