Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Tessier-Barbeau

Banff,AB

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

7
7
years of professional experience

Work History

Adventure & Experiences Manager

Fairmont Banff Springs
08.2023 - Current
  • Responsible for planning, organizing, directing and implementing all youth, family and programs at the Fairmont Banff Springs
  • Maximize performance by monitoring daily activities and mentoring team members
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Manage and motivate colleagues to be productive and engaged at work
  • Achieve departmental goals by developing and executing strategic plans and performance metrics

Food & Beverage Sales Coordinator

Fairmont Banff Springs
10.2021 - 08.2023
  • Managed Private Dining and Tour Dining Sales of +$500k (YTD)
  • Conducted client meetings, presentations, and negotiations to secure new business and ensure client satisfaction within the tour segment and individual bookings
  • Prepared regular sales reports, revenue forecasts, and performance evaluations for management review

Customer Service Agent | Ice Cream Department

Agropur
01.2021 - 10.2021
  • Managed ice cream orders for more than 250 key accounts such as Walmart and Sobeys across Canada
  • Coordinated tasks related to orders entry and shipments using Oracle ERP

Business Development & Project Coordinator

Groupe Restos Dix30
06.2017 - 01.2021
  • Developed growth plans by identifying key clients, key targets and priority service lines
  • Assisted with budgeting processes by developing cost projections for new projects or initiatives
  • Optimized profitability by developing weekly themed gourmet meal boxes using multiple research, referral and sales strategies
  • Prepared reports on project progress, financial performance and other metrics of success for four Restaurants and Catering Services.

Education

Bachelor of Commerce (B.Comm) - Double Majors in Management & Marketing

Concordia University, John Molson School of Business
Montreal, Canada
05.2019

Diploma of Collegial Studies (DEC) - Commerce Option in Social Science

Champlain College Saint-Lambert
Saint-Lambert, Canada
05.2015

Skills

  • Performance Management
  • Problem-Solving
  • Operations Management
  • Strategic Planning
  • Guest Experience

Timeline

Adventure & Experiences Manager

Fairmont Banff Springs
08.2023 - Current

Food & Beverage Sales Coordinator

Fairmont Banff Springs
10.2021 - 08.2023

Customer Service Agent | Ice Cream Department

Agropur
01.2021 - 10.2021

Business Development & Project Coordinator

Groupe Restos Dix30
06.2017 - 01.2021

Bachelor of Commerce (B.Comm) - Double Majors in Management & Marketing

Concordia University, John Molson School of Business

Diploma of Collegial Studies (DEC) - Commerce Option in Social Science

Champlain College Saint-Lambert
Catherine Tessier-Barbeau