Catherine Tessier-Barbeau
Banff,AB
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Adventure & Experiences Manager
Fairmont Banff Springs
08.2023 - Current
- Responsible for planning, organizing, directing and implementing all youth, family and programs at the Fairmont Banff Springs
- Maximize performance by monitoring daily activities and mentoring team members
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Manage and motivate colleagues to be productive and engaged at work
- Achieve departmental goals by developing and executing strategic plans and performance metrics
Food & Beverage Sales Coordinator
Fairmont Banff Springs
10.2021 - 08.2023
- Managed Private Dining and Tour Dining Sales of +$500k (YTD)
- Conducted client meetings, presentations, and negotiations to secure new business and ensure client satisfaction within the tour segment and individual bookings
- Prepared regular sales reports, revenue forecasts, and performance evaluations for management review
Customer Service Agent | Ice Cream Department
Agropur
01.2021 - 10.2021
- Managed ice cream orders for more than 250 key accounts such as Walmart and Sobeys across Canada
- Coordinated tasks related to orders entry and shipments using Oracle ERP
Business Development & Project Coordinator
Groupe Restos Dix30
06.2017 - 01.2021
- Developed growth plans by identifying key clients, key targets and priority service lines
- Assisted with budgeting processes by developing cost projections for new projects or initiatives
- Optimized profitability by developing weekly themed gourmet meal boxes using multiple research, referral and sales strategies
- Prepared reports on project progress, financial performance and other metrics of success for four Restaurants and Catering Services.
Education
Bachelor of Commerce (B.Comm) - Double Majors in Management & Marketing
Concordia University, John Molson School of Business
Montreal, Canada05.2019
Diploma of Collegial Studies (DEC) - Commerce Option in Social Science
Champlain College Saint-Lambert
Saint-Lambert, Canada05.2015
Skills
- Performance Management
- Problem-Solving
- Operations Management
- Strategic Planning
- Guest Experience
Timeline
Adventure & Experiences Manager
Fairmont Banff Springs
08.2023 - Current
Food & Beverage Sales Coordinator
Fairmont Banff Springs
10.2021 - 08.2023
Customer Service Agent | Ice Cream Department
Agropur
01.2021 - 10.2021
Business Development & Project Coordinator
Groupe Restos Dix30
06.2017 - 01.2021
Bachelor of Commerce (B.Comm) - Double Majors in Management & Marketing
Concordia University, John Molson School of Business
Diploma of Collegial Studies (DEC) - Commerce Option in Social Science
Champlain College Saint-Lambert