Catherine Howie
Dana Point
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
36
36
years of professional experience
Work History
Sales Associate
Anthropologie
06.2018 - Current
- Computed purchases and received and processed cash or credit payment.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Organized store by returning merchandise to proper areas and restocked displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Operation Project Specialist
California State University, San Marcos
05.2012 - 07.2013
- Gathered, compiled, and Analyzed policies and procedures or the University Student Union.
- Compared current Student Union policies with other Cal State Universities and made recommendations for new policies and procedures.
- Planned and executed best practices for the new student union currently being built.
Sales Representative
Orange Coast Title Company
05.1990 - 11.1996
- Identified customer needs by asking questions and advising on best solutions.
- Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
- Listened to customer needs to identify and recommend best products and services.
- Acted as main point of contact in matters relating to client concerns and needs.
- Assisted in developing promotional materials such as flyers, brochures.
Education
Bachelor of Arts - Communications
University of Southern California
Los Angeles, CASkills
- Business Development
- Relationship Building
- Teamwork and Collaboration
- Cash Register Operation
- Guest Relations
- B2B Sales and Customer Service
Affiliations
- Equestrian - Hunter/Jumper and Equitation discipline
- Fitness
- Tennis
- Volunteering
Timeline
Sales Associate
Anthropologie
06.2018 - Current
Operation Project Specialist
California State University, San Marcos
05.2012 - 07.2013
Sales Representative
Orange Coast Title Company
05.1990 - 11.1996
Bachelor of Arts - Communications
University of Southern California