Catherine Hilton
Fair Oaks
Summary
Excellent organizational and time management skills. Excellent phone report and excellent communications skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Proficient in most involved Software. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry. Accomplished with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
IHSS Care Provider
Sacramento County Department Of Human Assistance
02.2014 - Current
- Implemented therapeutic exercises under the guidance of healthcare professionals to improve mobility and strength in clients.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Monitored client progress carefully, adjusting care plans accordingly for improved outcomes.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
Assistant Manager
Avanath LITCH MULTI FAMILY PROPERTY
07.2022 - 01.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Leasing Specialist
Anton Development
02.2022 - 07.2022
- Showed apartments to potential tenants and answered questions regarding community.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Office Manager
Long Haul Logistics LLC / Specialty 1 Loss Control LLC
07.2016 - 03.2020
- Coached company spokespeople on effective communication techniques for interviews and presentations.
- Enhanced brand image by developing and executing strategic public relations campaigns.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Resolved issues and recommended actions based on production and compliance reports
- Developed compelling press materials, including press releases, media alerts, and pitch letters to generate interest from journalists.
- Implemented social media campaigns that complemented traditional PR efforts, extending the reach of the brand message.
Assistant Manager
Heather Downs Apts
11.2013 - 07.2015
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
No Degree - CERTIFIED PHLEBOTOMIST
USA PHLEBOTOMY
Citrus Heights, United States02.2023
No Degree - HIPPA CERTIFIED
SUNRISE TECHNICAL
Citrus Heights, United States10.2020
High School Diploma -
La Vista High School
Orangevale, United States06.1989
Skills
- Customer Service Excellence
- Professional Dress & Demeanor
- Marketing Experience
- Excellent in Communication
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Data Entry
- Call Management
- Account Management
- Data Interpretation
- Insurance law knowledge
- Needs Assessment
Timeline
Assistant Manager
Avanath LITCH MULTI FAMILY PROPERTY
07.2022 - 01.2023
Leasing Specialist
Anton Development
02.2022 - 07.2022
Office Manager
Long Haul Logistics LLC / Specialty 1 Loss Control LLC
07.2016 - 03.2020
IHSS Care Provider
Sacramento County Department Of Human Assistance
02.2014 - Current
Assistant Manager
Heather Downs Apts
11.2013 - 07.2015
No Degree - CERTIFIED PHLEBOTOMIST
USA PHLEBOTOMY
No Degree - HIPPA CERTIFIED
SUNRISE TECHNICAL
High School Diploma -
La Vista High School
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