Mee Hang
Sacramento
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Sacramento County Department of Human Assistance. Proven ability to excel in fast-paced environments, adapt quickly, and foster teamwork. Adept at managing customer interactions and maintaining accurate records, ensuring a positive experience for all stakeholders.
Overview
10
10
years of professional experience
Work History
Clerical
Sacramento County Department of Human Assistance
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Set appointments and meeting with customers for case information.
- Create application forms and packets for staff and mail to customer.
- Gather customers data, research and update case records in Calsaws systems in person, over the phone and via online application.
- self volunteer to help train new team members.
Receptionist
Sacramento Area Fire Fighters Local 522
08.2015 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with members, and updated members records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answer phones, open and distribute mails, prepare The Union Hall for the day's events
- Accurately update members rosters and demographics on database. Organized, compile and file and records in and on site storage and electronic database.
- Prepare election literature and archives election ballot and material as needed.
Education
Associate of Arts - Medical Office Administration
Heald College
Rancho Cordova, CA10-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Leadership
Languages
Hmong
Native or Bilingual
Timeline
Clerical
Sacramento County Department of Human Assistance
07.2023 - Current
Receptionist
Sacramento Area Fire Fighters Local 522
08.2015 - 06.2023
Associate of Arts - Medical Office Administration
Heald College
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