CATHERINE CHEMUTAI
Hamilton,ON
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
4
4
years of professional experience
Work History
Customer Care Supervisor
Ena Travel And Travel Company
2021.09 - 2023.11
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
- Streamlined call center operations for increased efficiency and productivity.
- Reduced employee turnover by implementing targeted training programs and performance evaluations.
- Achieved high customer retention rates through consistent follow-up and proactive communication.
- Developed comprehensive training materials to expedite new hire onboarding process.
- Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
- Implemented quality assurance measures to ensure adherence to company standards and policies.
Sales Representative Team Leader
CMI Travel And Tourism
2019.11 - 2021.06
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Trained and mentored new sales representatives.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Human Resources Management
Mohawk College of Applied Arts And Technology
Hamilton, ONBachelor of Science - Horticulture
Egerton University
Nakuru, Kenya11.2019
Skills
- Employee Relations
- HR policies
- Talent management
- Communication Management
- Human resources administration
- Recruitment Management
- Team Player
- Microsoft Office
Languages
Timeline
Customer Care Supervisor
Ena Travel And Travel Company
2021.09 - 2023.11
Sales Representative Team Leader
CMI Travel And Tourism
2019.11 - 2021.06
Human Resources Management
Mohawk College of Applied Arts And Technology
Bachelor of Science - Horticulture
Egerton University
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