Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Jeff St. Louis

Windsor,Canada

Summary

Customer Service Supervisor with management experience and exceptional people skills. Versed in organization and scheduling. Desires a challenging role as a Management Executive.

Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

33
years of professional experience

Work History

Enwin Utilities

Supervisor, Customer Care and Billing
04.2009 - Current

Job overview

  • Supervision of Call Centre staff including Customer Service Representatives; Water Queue; Cashiers; and Collections staff
  • Management of attendance including attendance management policy as well as vacation scheduling and approval
  • Resolution of escalated customer calls
  • Ensuring that there is adherence to policies and procedures for Call Centre group
  • Reviewing and providing recommendations for more efficient processes, procedures, and communications
  • Time approval in SAP
  • Creation of Purchase Requisitions and Service Entry Sheets in SAP
  • Management of contractor relationships - EnerCare Connections (2009-20012)

Enwin Utilities

Customer Service Representative
01.2007 - 04.2009

Job overview

  • Customer interaction - including dissatisfied and upset customers
  • Billing Inquiries and Adjustments
  • Appointment scheduling
  • Process customer meter reads
  • Training of new staff

Casino Windsor

Banking Cashier
02.2001 - 09.2006

Job overview

  • Arrange and authorize client credit
  • Balance cashier floats
  • Verify high volume cash, chips and tokens
  • Fill ATM and kiosk machines

Casino Windsor

Custodian
07.2000 - 02.2001

Job overview

  • Maintenance and cleaning of facilities
  • Operated heavy machinery including buffers and waxing machines

Sears Gas Bar

Co-Owner, Manager
10.1991 - 06.2000

Job overview

  • Managed daily operations including banking, sales reporting, and purchasing
  • Responsible for daily supervision of staff
  • Responsible for staff recruitment, training, and development
  • Recommendations for vehicle maintenance

Education

St Clair College
Windsor, ON

Table Games Certificate
01.1995

University Overview

St. Clair College
Windsor, ON

Journalism Print Certificate
01.1995

University Overview

Skills

  • RESULTS-ORIENTED
  • QUICK LEARNER
  • OPERATIONS MANAGEMENT
  • FILE/RECORDS MAINTENANCE
  • CLIENT-FOCUSED
  • REPORTS GENERATION AND ANALYSIS
  • MICROSOFT OFFICE
  • FINANCIAL RECORDS AND PROCESSING
  • COMPUTER PROFICIENT
  • Training and mentoring
  • ATTENTION TO DETAIL
  • TRAINING AND DEVELOPMENT
  • CONTRACTOR MANAGEMENT
  • Complaint handling
  • Critical thinking
  • Customer assistance
  • Work independently
  • Staff training and development
  • Goal oriented
  • Call center experience
  • Microsoft Excel
  • Patience and empathy
  • Records management
  • Shift scheduling
  • Customer service
  • Well-organized
  • Complaint resolution
  • Time management skills
  • Budget development
  • Attention to detail
  • Customer response
  • Client relations
  • Cash handling
  • Customer service-focused
  • Policy implementation
  • Employee motivation
  • Performance improvement
  • Customer satisfaction measurement
  • Microsoft outlook
  • Follow-up skills
  • Talent recruitment
  • Procedure optimization
  • Call management
  • Written and verbal communication
  • Recruiting and training
  • Staff discipline
  • Escalation management
  • Staff training
  • Team development
  • Analytical thinking
  • Employee relations
  • Team building
  • Protocol development
  • Documentation
  • Staffing
  • Processes and procedures
  • Data entry
  • True problem-solver
  • Relationship building
  • De-escalation techniques
  • Employee management
  • Schedule development

Accomplishments

Accomplishments
  • Collaborated with team of 30 in the development of Windsor radio frequency water meter installation.

Languages

English
Full Professional

Timeline

Supervisor, Customer Care and Billing
Enwin Utilities
04.2009 - Current
Customer Service Representative
Enwin Utilities
01.2007 - 04.2009
Banking Cashier
Casino Windsor
02.2001 - 09.2006
Custodian
Casino Windsor
07.2000 - 02.2001
Co-Owner, Manager
Sears Gas Bar
10.1991 - 06.2000
St. Clair College
Journalism Print Certificate
St Clair College
Table Games Certificate
Jeff St. Louis