Catalina Giraldo
Toronto,ON
Summary
Dependable Host and Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server and Host
Flavours Latin Cuisine
2022.01 - 2022.08
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Line Worker
Maple Leaf Foods
2021.08 - 2021.10
- Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
Cleaner
Food Basics
2021.02 - 2021.07
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Host
Asturias GYM
2018.01 - 2020.09
- Greater customer satisfaction when greeting and welcoming them to the gym upon their arrival.
- I maintained a positive attitude and handled intelligently when any guest arrived who did not have their ID, giving them a prompt and effective solution.
- I maintained a clean and welcoming atmosphere by quickly addressing spills and resetting machines after guests checked out.
Education
Advanced Diploma - Aviation Maintenance Technician - Avionics
Centennial College
Centennial College-Downsview Campus07.2025
Skills
- Attention to details
- Time Management
- Food Inspection
- Guest Engagement
- Table Setting
- Hospitality Service Expertise
- Food Safety Understanding
- Order Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server and Host
Flavours Latin Cuisine
2022.01 - 2022.08
Line Worker
Maple Leaf Foods
2021.08 - 2021.10
Cleaner
Food Basics
2021.02 - 2021.07
Host
Asturias GYM
2018.01 - 2020.09
Advanced Diploma - Aviation Maintenance Technician - Avionics
Centennial College
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