Summary
Overview
Work History
Education
Skills
References
Timeline
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Cat Aranda

Orange

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and coworkers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

1st Assistant Manager

Zumiez
Santa Ana, Brea
09.2022 - 02.2025
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Assisted customers with product selection decisions based on their individual needs.
  • Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
  • Minimized shrinkage and product loss by effectively managing inventory controls.
  • Assisted store manager in hiring and training new employees.
  • Managed employee scheduling ensuring adequate staffing levels during peak business hours.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Provided customers with friendly customer service.

Education

High School Diploma -

Fusion Academy
Tustin
06-2024

Skills

  • Customer service
  • Inventory management
  • Employee training and development
  • Money handling
  • Sales reporting
  • Team building
  • Performance coaching
  • Visual merchandising

References

Caster Hendrickson, Store Manager: (949)356-8545

Edgar Magaña, Store Manager: (714)341-3324

Timeline

1st Assistant Manager

Zumiez
09.2022 - 02.2025

High School Diploma -

Fusion Academy

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Cat Aranda