Catherine Nichols
Brantford,On
Summary
Customer service focused with superb communication skills, a desire to help others, and a positive attitude. Working with young children and the public has taught patience and the importance of adapting to the needs of each individual. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
12
12
years of professional experience
Work History
Postal Clerk
Shoppers Drug Mart
02.2021 - Current
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Upsold postal services like insurance and tracking.
- Weighed mail and computed pricing amounts.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
ESL English Teacher
DadaABC
01.2018 - Current
- Teach Chinese students online (ages 4-21) fundamentals of English grammar and communication
- Classes are one on one and require individualized attention and focus to keep students engaged and to help them progress
- Prepare daily student evaluations and reports
- Requires organizational skills and enthusiasm, in addition to regular communication with parents and head office.
Janitorial Services
SWAT
01.2014 - 01.2015
- General cleaning and sanitation at Beatties Veterinary Clinic
- Duties consisted of vacuuming, mopping, dusting, and cleaning of restrooms.
Cake Decorator
Metro
01.2012 - 01.2013
- Took orders from customers both in person and over the phone
- Prepared and decorated cakes, pies and various baked goods in fast-paced environment.
Education
Certification -
ESL/TEFL
Online01.2018
High School Diploma -
Amherst Regional High School
Amherst, NS01.2000
Skills
- Honest
- Friendly
- Positive attitude
- Professional
- Hard working
- Reliable and adaptable
- Detail oriented
- 53 WPM
- Familiar with Microsoft Word, Outlook, and Excel
- Handling and Sorting Mail
- International Shipments
- Retail Sales
- Mailing Restriction Expertise
- Public Speaking
Languages
English
Native or Bilingual
Timeline
Postal Clerk
Shoppers Drug Mart
02.2021 - Current
ESL English Teacher
DadaABC
01.2018 - Current
Janitorial Services
SWAT
01.2014 - 01.2015
Cake Decorator
Metro
01.2012 - 01.2013
Certification -
ESL/TEFL
High School Diploma -
Amherst Regional High School
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