Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Cassie MacPherson

Toronto

Summary

I have been working in customer service for the last 15+ years, which has been very fulfilling. I am used to a fast paced environment, and very comfortable working as a team player or individually. I am a quick learner, creative and very responsible.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Technical Support Analyst

EDealer Inc.
10.2023 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Decreased response times with efficient ticket management and prioritization of urgent issues..
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.


Wine Merchant

Wine Rack
02.2022 - Current
  • Updated product labels to reflect accurate pricing.
  • Replenished items to maintain stock availability.
  • Lifted materials of varied weights on regular basis.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.

Customer Service Representative

Virgin Mobile Canada
01.2011 - 01.2021
  • Maintained customer satisfaction and focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and shipping details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Maintenance Planner

Craig Hind/ Scarborough Chrysler
05.2009 - 12.2011
  • Organized and planned maintenance for all vehicles
  • Worked with a team to manage payments
  • Worked with a team to manage vehicle sales

Cashier

Loblaws
09.2008 - 04.2009
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Lead Hostess

The Keg Bar and Steakhouse
11.2007 - 06.2008
  • Supervised and monitored table turnover to accurately seat customers and keep customers happy.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Supported servers with keeping dining area ready for every guest.

Education

High School Diploma -

East York Alternative Secondary School
East York, ON
06-2005

Oxford College
Toronto, ON
10.2022

Skills

  • Great listening skills
  • Excellent problem solving
  • Complaint resolution
  • Customer support

Certification

  • first aid
  • smart serve

Additional Information

References available upon request

Timeline

Technical Support Analyst

EDealer Inc.
10.2023 - Current

Wine Merchant

Wine Rack
02.2022 - Current

Customer Service Representative

Virgin Mobile Canada
01.2011 - 01.2021

Maintenance Planner

Craig Hind/ Scarborough Chrysler
05.2009 - 12.2011

Cashier

Loblaws
09.2008 - 04.2009

Lead Hostess

The Keg Bar and Steakhouse
11.2007 - 06.2008

Oxford College

High School Diploma -

East York Alternative Secondary School

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Cassie MacPherson