Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassidy Marion

Timmins,ON

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Bus Driver

Leuschen Transportation
08.2023 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Customer Service Representative

Experigo
03.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Customer Service Representative

HGS
05.2017 - 11.2018
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

Early Childhood Education

College Boreal
Timmins, ON

Skills

  • Data Entry
  • Resolving issues
  • Complaint resolution
  • Salesforce knowledge
  • Empathy Display
  • Building rapport
  • Database Research
  • Call Metrics

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Bus Driver

Leuschen Transportation
08.2023 - Current

Customer Service Representative

Experigo
03.2020 - 12.2021

Customer Service Representative

HGS
05.2017 - 11.2018

Early Childhood Education

College Boreal

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Cassidy Marion