Summary
Overview
Work History
Education
Skills

LeeAnn Thomas

Fort McMurray,AB

Summary

Dynamic professional with extensive experience in customer service and data management. Skilled in recordkeeping and conflict resolution, fostering positive relationships and enhancing operational efficiency. Committed to maintaining confidentiality and delivering exceptional service.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

19
19
years of professional experience

Work History

Bus Driver

Sparksman Transportation Ltd
09.2023 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.

Security Officer - Field Team Lead

Paladin Security
04.2013 - 03.2015
  • Cultivated welcoming atmosphere by greeting guests professionally and courteously while prioritizing safety.
  • Acted swiftly during emergencies to minimize risk of damage and injury.
  • Addressed visitor inquiries regarding facility safety and access control procedures to enhance customer service.
  • Patrolled premises by vehicle and on foot to ensure security and compliance.
  • Managed staff effectively to maintain operational standards.

Administrative Assistant

KT Industrial
01.2012 - 06.2012
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.


Administrative Assistant

FMR Mechanical Ltd
06.2009 - 01.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.

Teller

Scotiabank
05.2007 - 10.2009
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Cash Office Supervisor

Extra Foods
09.2006 - 05.2009
  • Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
  • Traced back specific cash transactions to origins.
  • Promoted a positive work environment by consistently exhibiting professionalism, courtesy, and respect toward colleagues and customers alike.
  • Maintained accurate financial records through diligent documentation of all transactions and adjustments.
  • Coordinated staff schedules to ensure adequate coverage during peak business hours.
  • Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.
  • Performed accurate balancing of all receipts and transactions.

Education

High School Diploma -

Westwood High School, Fort McMurray, AB

Diploma - Office Administration

Keyano College, Fort McMurray, AB

Skills

  • Scheduling adherence
  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • MS office
  • Data confidentiality
  • Personable and approachable
  • Document management
  • Conflict resolution

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LeeAnn Thomas