Cassidy Kack
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Associate Insurance Advisor
Co-operators
01.2021 - 09.2023
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales.
- Identified issues and quickly resolved problems, escalating to supervisor when necessary.
- Achieve individual goals for client service, sales, quality, and productivity
Support Worker
Community Living Trent Highlands
02.2019 - 01.2021
- Support Individuals' social, physical, and emotional needs to help integrate into the community by being aware of the AODA act and human rights
- Complete documentation daily on computer software, finances, Incident reports, and goal setting
- Developed and enhanced organizational systems such as succession plans and charts
- Monitor financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Special Events Assistant
Community Care
05.2018 - 09.2018
- Maintained close communication with clients and sponsors to mitigate service issues.
- Supported creation of marketing and promotional items.
- Coordinated departmental communication to facilitate project task scheduling.
- Solicited vendor donations, donor correspondence and pledge appeals using marketing, networking and social media.
Painter
College Pro Painters
06.2017 - 08.2017
- Delivered consistent and professional customer service through responsiveness, and strong product knowledge
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Oversaw book of business with accounts, bringing in money per month and budgets.
Team Member
Tim Horton's
06.2015 - 06.2016
- Resolved issues regarding customer complaints and concerns
- Drove sales and add-on purchases by promoting specific item options to customers
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Boosted team efficiency by learning all roles and rotating through positions.
Education
Honors BBA - Human Resource Management
Trent University
Peterborough, ON04.2024
Diploma - Police Foundations
Fleming College
Peterborough, ON04.2018
High School Diploma -
Campbellford District High School
Campbellford, ON06.2016
Skills
- Ability to Work in a Team
- Excellent Communication Skills
- Risk Assessment Skills
- Time Management Skills
- Critical Thinking
- CRM Software Knowledge
Affiliations
- Jul 2021 — Jul 2023 OTL, Financial Service Regulatory Authority of Ontario
- Oct 2023 - May 2024, HRPA Membership
Volunteer Experience
Crisis Responder, Victims Services Northumberland 06/2019 - 01/2021
Northumberland County
- Provide immediate and onsite direct service to individuals with the intent to help lessen the impact of victimization
- Supportive listening, helping a person to prioritize needs, providing accompaniment to an emergency shelter or hospital, making phone calls, or helping to secure the premises
- Referred clients to other programs and community agencies to enhance support processes, including long-term services is made to victims
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
International Caregiver, IVHG 11/2018-11/2-18
Lisbon, Portugal
- Week duration
- Traveled to Lisbon, Portugal to work with children of young underprivileged mothers that are working jobs or getting an education during the day hours.
- Monitored children's activities to verify safety and wellbeing.
Languages
English
Native or Bilingual
French
Elementary
Timeline
Associate Insurance Advisor
Co-operators
01.2021 - 09.2023
Support Worker
Community Living Trent Highlands
02.2019 - 01.2021
Special Events Assistant
Community Care
05.2018 - 09.2018
Painter
College Pro Painters
06.2017 - 08.2017
Team Member
Tim Horton's
06.2015 - 06.2016
Honors BBA - Human Resource Management
Trent University
Diploma - Police Foundations
Fleming College
High School Diploma -
Campbellford District High School
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