Cassidy Flam
Dollard-des-Ormeaux,Canada
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experience in the field of Communications with a passion for connecting people through meaningful interactions, fostering collaboration, and creating impactful customer and team experiences.
Overview
4
4
years of professional experience
Work History
Assistant Manager
DavidsTEA
Pointe-Claire, QC
04.2024 - Current
- Managed daily store operations, ensuring a smooth customer experience, and efficient workflow.
- Trained, coached, supported, and supervised a team of 10+ employees, fostering a collaborative, high-performing work environment.
- Resolved customer concerns promptly, achieving a high customer satisfaction rating.
- Analyzed sales performance data, driving strategies that boosted monthly sales by 5-10%.
- Maintained inventory control and processed stock orders, reducing waste, and optimizing product availability.
Supervisor
DavidsTEA
Pointe-Claire, QC
08.2023 - 04.2024
- Supported management in daily operations, contributing to a 15% improvement in team productivity.
- Delivered tailored training programs for staff, enhancing service quality and efficiency.
- Assisted in implementing new sales strategies, leading to consistent revenue growth.
Social Media Coordinator
Brotelli Pasta Bar
Montreal, QC
01.2023 - 01.2024
- Managed social media accounts, creating engaging content to boost brand visibility and customer interaction.
- Created compelling content to boost brand visibility, and drive customer interaction.
- Analyzed performance metrics, optimizing campaigns to align with business objectives.
- Collaborated with cross-functional teams to ensure cohesive marketing efforts.
Marketing/Communications Assistant
Azrieli Schools
Montreal, QC
10.2022 - 08.2023
- Supported the marketing team in executing campaigns, including digital, print, and event promotions.
- Drafted engaging press releases, newsletters, and blog content to enhance brand messaging.
- Conducted market research and data analysis, informing strategies that increased campaign effectiveness.
- Coordinated internal communications, ensuring clarity and alignment across teams.
Customer Service Experience Representative
Indigo Books and Music Inc
Pointe-Claire, QC
09.2020 - 05.2022
- Provided exceptional customer service through phone, email, and in-person interactions.
- Supported customers in finding products, leveraging knowledge of promotions, and merchandise.
- Processed transactions, returns, and exchanges with 100% accuracy.
- Maintained a welcoming retail environment, contributing to customer loyalty.
Education
Bachelor's Degree - English
Concordia University
Montreal, QC04-2026
DEC - Psychology
Dawson College
Montreal, QC01.2022
High School Diploma -
Herzliah High School
Montreal, QC01.2019
Skills
- Customer service
- Calm under pressure
- Team building
- Bilingual writing
- Social perceptiveness
- Multitasking Abilities
- Individualized training
- Scheduling and planning
Languages
- Fluent in English
- Fluent in French
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
DavidsTEA
04.2024 - Current
Supervisor
DavidsTEA
08.2023 - 04.2024
Social Media Coordinator
Brotelli Pasta Bar
01.2023 - 01.2024
Marketing/Communications Assistant
Azrieli Schools
10.2022 - 08.2023
Customer Service Experience Representative
Indigo Books and Music Inc
09.2020 - 05.2022
Bachelor's Degree - English
Concordia University
DEC - Psychology
Dawson College
High School Diploma -
Herzliah High School
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