Cassia Smith
Ottawa,ON
Summary
Experienced with managing bar operations and staff including day to day operations, shift supervision, planning, and scheduling. Strong understanding of customer service principles and overall knowledgeable in cocktail recipes, beer, and both drink and food service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Experience Manager & Bartender
Montanas BBQ & Bar
Ottawa, ON
05.2023 - Current
- Supervised daily bar operations, ensuring high standards of service and product quality.
- Managed bar inventory and alcohol stock from vendors and input weekly invoices.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Oversaw guest experience and delivered fast and efficient beverage and food service to guests
Bar Manager / Bartender
East Side Marios
Ottawa, ON
08.2019 - 04.2023
- Prepared and served a diverse range of cocktails and beverages, ensuring high-quality standards.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw day to day operations including training staff, overseeing operations, and resolving issues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Bachelor of Arts - Fine Arts Honours
Queen's University
Kingston06-2024
Certification
- Smart Serve Certified - ON
- Food Handler Certificate - Canadian Institute of Food Safety
Timeline
Guest Experience Manager & Bartender
Montanas BBQ & Bar
05.2023 - Current
Bar Manager / Bartender
East Side Marios
08.2019 - 04.2023
Bachelor of Arts - Fine Arts Honours
Queen's University