Cassandra Masson
Pickering,ON
Summary
An energetic individual with eleven years of experience in customer service, including a management role, and over 15 years of volunteer experience. Bringing a high level of energy and passion to my work. A personable and dedicated customer service approach, coupled with a positive attitude, has led to proven skills in establishing a good rapport with the individuals I encounter in the workplace. I am eager to utilize my time management and analytical skills across diverse settings, seeking an opportunity to capitalize on my skills while contributing to company growth by consistently delivering results beyond expectations. Detailed and result-oriented employee proven through multiple successful workplace projects. Leading a department-wide organizational project, resulting in improved operational efficiency, new policy implementation and enhanced patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Attendant - Emergency Department
Scarborough General Hospital
Scarborough
12.2021 - Current
- Facilitate the safe and timely movement of acutely ill and trauma patients within the hospital
- Maintain an organized inventory of critical emergency room supplies
- Respond promptly to emergency situations, providing assistance where needed
- Implement strategic planning to prioritize and accomplish tasks within the designated shift
- Maintain clear and concise communication with a diverse set of patients and coworkers amidst constant changes and challenging situations
Screener
Scarborough General Hospital
Scarborough
02.2021 - 12.2021
- Ensure a high level of customer satisfaction by attending to the needs of patients and visitors upon their entrance at the hospital
- Participate actively in joint problem-solving efforts, fostering a cohesive team dynamic
- Maintain strict adherence to COVID visitor restrictions and safety protocols
- Regularly interact with a diverse range of individuals, effectively relay information on symptoms and COVID-19 protocols
Team Attendant - Emergency Department
Pine Grove Point Campground
Harcourt, ON
06.2016 - 09.2019
- Review inventory and sales records to generate reports for owners
- Demonstrate strong leadership skills by overseeing staff activities and responsibilities
- Manage incoming phone calls and emails with professionalism, enhancing overall customer experience
- Conducted daily store operations, including opening and closing procedures and cash handling
- Enhance customer satisfaction and store operations through relationship-building and daily problem-solving
- Assist with hiring, training, scheduling, and evaluating employees
- Organize special events such as tournaments, competitions, festivals and sales
Office Assistant
Alumni Affairs at Trent University
Peterborough, ON
09.2017 - 04.2018
- Answer incoming calls professionally and direct callers to the appropriate personnel
- Assist with special projects as needed by researching information on the internet or through other sources
- Perform data entry tasks into various computer systems accurately and efficiently
- Organize files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Maintain filing systems, both electronic and physical, for easy document retrieval
- Prepare meeting agendas, attended meetings and recorded and transcribed minutes
- Assist in the coordination and execution of events attended by a wide range of audience sizes, from small groups to large events
Education
Political Studies
Trent University
12.2018
Skills
- Interpersonal skills
- Analytical Skills
- Critical and Creative Thinking
- Communication
- Teamwork
- Time management
- Problem-solving
- Leadership
- Organized
- Scheduling
- Microsoft platforms
- Database entry
Certification
- Private Radio Frequency License
References
References available upon request.
Timeline
Team Attendant - Emergency Department
Scarborough General Hospital
12.2021 - Current
Screener
Scarborough General Hospital
02.2021 - 12.2021
Office Assistant
Alumni Affairs at Trent University
09.2017 - 04.2018
Team Attendant - Emergency Department
Pine Grove Point Campground
06.2016 - 09.2019
Political Studies
Trent University
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