Cassandra Small
Implementation Specialist
Pincourt,QC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Payroll Integration Specialist
Valsoft Corporation
12.2023 - Current
- Lead and complete implementation of 10+ new payrolls, including data gathering and data analysis for payroll set up needs, ensuring seamless transition.
- Participate in project planning and execution, contributing valuable insights to enhance implementation processes.
- Prepare reports including earnings summaries, taxes, deductions, leaves, taxable and non-taxable earnings, as well as other HR/Payroll metrics in both US and Canada.
- Troubleshoot software and implementation issues, providing innovative solutions and functional implementation guidance as needed maintaining quick turnaround time via telephone, email, and/or ticketing system.
Implementation Specialist
ADP Canada
03.2021 - 12.2023
- Own engagement with clients during stand alone and multi product implementations
- Assume responsibility and accountability for their client projects
- Apply industry and product knowledge to optimize system configurations and product upgrades
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Communicate client responsibilities and keep them on track with their tasks to ensure that project and solutions and delivered on time
- Assist client in scheduling all training as well as communicate training plans
- Successfully implemented over 50 client systems
Pricing Analyst /Entry Writer
C.H. Robinson
01.2019 - 01.2021
- Managed, completed, and responded to complex/strategic to roughly 20 pricing requests per day.
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
- Developed deep understanding of what factors influence pricing strategy (rate and cost)
- Prepared and verified export documents;
- Requested and followed up on missing documents and information from clients, freight forwarders and agencies;
US & Mexican Customs Brokerage Coordinator
Milgram
11.2017 - 01.2019
- Prepared and verified 15 client export documents per day.
- Requested and followed up on missing documents and information from clients, freight forwarders and government agencies.
- Monitored and updated shipment status, followed-up on pick-up and deliver of clients' shipments.
Education
Diplôme D'études Collégiales (DEC) - Social Sciences
John Abbott College
Sainte-Anne-de-Bellevue, QC12-2016
Bachelor of Arts - Criminology & Criminal Justice
Carleton University
Ottawa, ON12-2018
Skills
- Customer Relations
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Software Implementation
- Project Management
- Client training
Timeline
Payroll Integration Specialist
Valsoft Corporation
12.2023 - Current
Implementation Specialist
ADP Canada
03.2021 - 12.2023
Pricing Analyst /Entry Writer
C.H. Robinson
01.2019 - 01.2021
US & Mexican Customs Brokerage Coordinator
Milgram
11.2017 - 01.2019
Diplôme D'études Collégiales (DEC) - Social Sciences
John Abbott College
Bachelor of Arts - Criminology & Criminal Justice
Carleton University
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