Cassandra Small
Pincourt,QC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Payroll Integration Specialist
Valsoft Corporation
12.2023 - Current
- Lead and complete implementation of new payrolls, including data gathering and data analysis for payroll set up needs, ensuring seamless transition.
- Participate in project planning and execution, contributing valuable insights to enhance implementation processes.
- Prepare reports including earnings summaries, taxes, deductions, leaves, taxable and non-taxable earnings, as well as other HR/Payroll metrics.
- Troubleshoot software and implementation issues, providing innovative solutions and functional implementation guidance as needed maintaining quick turnaround time via telephone, email, and/or ticketing system.
Implementation Specialist
ADP Canada
03.2021 - 12.2023
- Own engagement with clients during stand alone and multi product implementations
- Assume responsibility and accountability for their client projects
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Communicate client responsibilities and keep them on track with their tasks to ensure that project and solutions and delivered on time
- Assist client in scheduling all training as well as communicate training plans
- Successfully implemented over 50 client systems.
Pricing Analyst /Entry Writer
C.H. Robinson
05.2019 - 01.2021
- Managed, completed, and responded to complex/strategic pricing requests in accordance with assigned due dates or service level agreements for new and existing customers in retail consolidation
- Utilized and contributed to development of pricing tools
- Developed deep understanding of what factors influence pricing strategy (rate and cost)
- Prepared and verified export documents
- Requested and followed up on missing documents and information from clients, freight forwarders and agencies.
US & Mexican Customs Brokerage Coordinator
Milgram
11.2017 - 05.2019
- Prepared and verified export documents
- Requested and followed up on missing documents and information from clients, freight forwarders and government agencies
- Opened files in various systems and updated information
- Scanned documents and prepared files for billing
- Monitored and updated shipment status, followed-up on pick-up and deliver of clients' shipments.
CSR
XPO Logistics
01.2017 - 10.2017
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information.
Education
Bachelor of Arts - Criminology & Criminal Justice
Carleton University
Ottawa, ONDiplôme D'études Collégiales (DEC) - Social Sciences
John Abbott College
Sainte-Anne-de-Bellevue, QC05.2016
Skills
- Customer Relations
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Software Implementation
- Project Management
- Client training
- Solution Design
- Continuous integration
Personal Information
Title: Implementation Specialist
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Payroll Integration Specialist
Valsoft Corporation
12.2023 - Current
Implementation Specialist
ADP Canada
03.2021 - 12.2023
Pricing Analyst /Entry Writer
C.H. Robinson
05.2019 - 01.2021
US & Mexican Customs Brokerage Coordinator
Milgram
11.2017 - 05.2019
CSR
XPO Logistics
01.2017 - 10.2017
Bachelor of Arts - Criminology & Criminal Justice
Carleton University
Diplôme D'études Collégiales (DEC) - Social Sciences
John Abbott College
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