Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Mercer

Hamilton,Ontario

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

PSW

ParaMed Home Health Care
12.2011 - Current
  • Improved patient satisfaction by providing compassionate and personalized care.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
  • Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
  • Built trust-based relationships with clients through consistent reliability and punctuality in attending scheduled appointments.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Front End Supervisor

Michaels Arts And Crafts
09.2009 - 11.2011
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.

Education

Certificate - Personal Support Worker

Grand Health Academy
Hamilton, ON
06.2006

High School Diploma -

Sir Allan MacNab Secondary School
Hamilton, ON
06.2001

Skills

  • Effective communication
  • Personal hygiene assistance
  • Compassionate care
  • Active listening
  • Emotional support
  • Problem-solving abilities
  • Heartsaver First Aid
  • CPR certification
  • Toileting support

Languages

English
Elementary

Timeline

PSW

ParaMed Home Health Care
12.2011 - Current

Front End Supervisor

Michaels Arts And Crafts
09.2009 - 11.2011

Certificate - Personal Support Worker

Grand Health Academy

High School Diploma -

Sir Allan MacNab Secondary School

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Cassandra Mercer