Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Lepage

London,ON

Summary

Proven Personal Support Worker with experience, adept in patient assessments and emotional resilience. Excelled in delivering compassionate care, enhancing patient well-being, and ensuring HIPAA compliance. Demonstrated ability to improve client satisfaction through effective communication and cultural sensitivity.

I have been away from the workforce for several years taking care of my husband who had MS. While doing this I gained personal experience in this area which motivated me to obtain my PSW Certificate to provide others with care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Personal Support Worker (Student Placement)

Chartwell Royalcliffe Retirement Residence
06.2024 - 06.2024
  • Monitored clients for vital signs, tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.

Personal Support Worker (Student Placement)

Glendale Long Term Care Home
05.2024 - 06.2024
  • Assisted with 8 - 10 clients each day.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Recorded status and duties completed in logbooks for management.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Client Service

National Steam
02.2013 - 11.2019
  • Educated clients on the appointment and what to expect.
  • Delivered prompt service to prioritize customer needs.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Greeted customers and provided excellent service.

Education

Personal Support Worker Certificate

G.A. Wheable Centre For Adult Education
London, ON
06.2024

High School Diploma -

G.A. Wheable Secondary School
London, ON

Skills

  • Emotional Resilience
  • ADL Assistance
  • Mobility Assistance
  • Progress Documentation
  • Incident Reporting
  • HIPAA Compliance
  • Patient Companionship
  • Patient Assessments
  • Hoyer Lifting Equipment
  • PPE Usage
  • Verbal and written communication skills
  • First aid and safety
  • COVID-19 Safety Policies

Certification

  • First Aid and CPR
  • Resident Advocate
  • Critical Thinker
  • Perfect Attendance

Timeline

Personal Support Worker (Student Placement)

Chartwell Royalcliffe Retirement Residence
06.2024 - 06.2024

Personal Support Worker (Student Placement)

Glendale Long Term Care Home
05.2024 - 06.2024

Client Service

National Steam
02.2013 - 11.2019

Personal Support Worker Certificate

G.A. Wheable Centre For Adult Education

High School Diploma -

G.A. Wheable Secondary School

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Cassandra Lepage