Dynamic, motivated professional seeking a challenging opportunity in an administrative or office environment where I will work to maximize productivity of the team in a collaborative, progressive, high-performance setting.
Reliable and responsible working well both independently and as a cooperative team member
First-rate interpersonal, listening and communication skills with people from all walks of life
Highly organized and dedicated with superb prioritization and time management abilities
Quick learner, always receptive to taking on new skills and responsibilities with keen adaptability
Expert with Windows, MS Office, York Med, P&P Data software Systems, EMR, social media and internet resources
Overview
17
17
years of professional experience
Work History
Scheduling Coordinator(Hybrid)
Garda World
Scarborough, Canada
2023.06 - Current
Set up of customers and new coverage orders
Maintain set book of accounts
Responsible for confirming and approving billing and payroll
Fills all open shifts with proper classification of a guard
Maintaining staffing requirements and extra coverage
Investigates and resolves reported pay discrepancies
Controlling OT and training costs
Appointment Specialist
Hearing Life Canada
North York, Canada
2022.10 - 2023.06
Answered incoming calls, resolve enquiries and provide information regarding services and fees
Booked and confirmed appointments, invariably delivering friendly, courteous, top-notch service
Credit Counselling Assistant
Consolidated Credit Counseling Services of Canada
North York, Canada
2018.03 - 2022.10
Employed sound sales principles and methods as well as customer negotiation
Completed records of telephonic interactions, orders and accounts
Assisted management team with review of credit counsellor calls with clients
Handled inbound calls guiding individuals to secure services by completing documentation over the phone
Assisted clients with questions related to services and ensure they are well prepared with their financial goals
Collections Officer
Collect Com Credit
Scarborough, Canada
2015.01 - 2018.03
Monitored overdue accounts and notified debtor of delinquent accounts
Recorded information about debtor financial status and collection efforts
Advised debtor of necessary actions and strategies for debt repayment
Persuaded debtor to pay amounts due and negotiated repayment schedules
Recorded address changes and the records of deceased debtors
Medical Office Administrative Assistant(Co-Op)
North York Medical Clinic
North York, Canada
2009.01 - 2010.01
Filled out and processed OHIP requisitions
Managed office telephone lines
Booked appointments and handled patient registration
Prepared charts for new patients; validated health cards
Scanned data to EMR; dealt with photocopying, faxing, mail and other clerical functions
Escorted patients to exam rooms and prepared patients
Education
Medical Office Assistant Diploma -
Centennial College
Scarborough, ON
Payroll Administration Diploma -
George Brown College
Toronto, ON
Skills
Reliable and responsible working well both independently and as a cooperative team member
First-rate interpersonal, listening and communication skills with people from all walks of life
Highly organized and dedicated with superb prioritization and time management abilities
Quick learner, always receptive to taking on new skills and responsibilities with keen adaptability
Expert with Windows, MS Office, York Med, P&P Data software Systems, EMR, social media and internet resources