Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aashna Murthi

Surrey

Summary

To obtain a full-time position that is interesting, challenging where can be growth of professionally, and personally and be able to utilize education and skills. Having the ability to work positively, outgoing, professional. A solid team player with an upbeat and positive attitude.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Save On- Foods

Customer Service Representative
09.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Commissionaires, Security Officer

RCMP
08.2020 - Current
  • Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
  • Investigates security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers
  • Completes reports by recording observations, information, occurrences, and surveillance activities
  • Meet and greet visitors and RCMP staff members. Respond to inquiries in line with site access protocols. Manage and maintain LIVESCAN fingerprint system
  • Work in partnership with City of Surrey, RCMP and other government agencies· Participate in exciting community events, projects and programs.
  • Report stolen vehicles and license plates.
  • Observe and report on suspicious activities in communities
  • Learn about community safety and how to make differences

Element Casino

Security Officer
11.2019 - 08.2022

·

  • Responsible for providing, safe environment for checking IDS for guests and team members against theft, fraud, vandalism and abuse while delivering highest level of guest services.
  • Duties also include, controlling access to facility and sensitive areas, escorting visitors, assisting departments, lost and found, and monitoring and recording within daily log.
  • Serving as welcoming ambassador to Casino while ensuring only permitted customers are allowed in.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Starlight Casino

Hostess, Server
05.2018 - 08.2019
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Able to handle phone calls and customer queries about restaurant
  • Checking for IDS and being able to identify minors

Mc. Donald's Restaurant

Crew Trainer/ Team Leader
07.2013 - 02.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Supervise and train new staff.·
  • Set- up and delivery of service for variety of special and dinner·
  • Being able to process payments using process cash, cheques, and credit card payments using cash registers and digital systems.
  • Interact with customers, greet them, maintain stock, running drive through
  • Handling high workload, attention to detail, adherence to health standards

Paradise Banquet Hall

Server/ Bartending
06.2015 - 12.2017
  • Providing excellent wait service to ensure satisfaction.
  • Taking customer orders and delivering food and beverages.
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
  • Offered friendly and efficient service to guests, handled challenging situations with ease.

Donegal's Irish Pub

Server/Bartending
01.2015 - 12.2017
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Taking orders, offering cocktails, making drinks
  • Keeping the area clean around the bar, restocking supplies, and talking to customers and fellow staff.

Avon Representative

Local Business
01.2015 - 03.2016
  • Collect and place orders online.
  • Used customer service skills to sell Avon products along with data entry knowledge to place orders online.
  • Have resources readily available for customers,
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Provided basic technical support resolving issues for clients on variety of company products.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.

Education

Associate of Arts - Criminology, Security And Police Services

Justice Institute of British Columbia
New Westminster, BC
11.2019

Associate of Arts - Legal Studies, Criminology Diploma

Douglas College
New Westminster, BC
09.2015

High School Diploma -

North Delta Secondary School
Delta, BC
09.2015

Skills

  • Extensive experience, able to work well under pressure in fast paced environments,
  • Creative, Reliable, Cooperative and Focused dependable, flexible, positive and open- minded
  • Friendly, hard- working, quick learner
  • Keen ability to be able to multi-task in intense, dynamic environment
  • Well- developed skills in organization, decision making, time management
  • Enjoy working as team member as well as independently
  • Exhibit to able to leadership skills others in high- demand situations
  • Confidence with ability to work with several operating systems, including windows, Mac OSX, strong skills,
  • Intermediate in Microsoft Office program (including Word, Excel, PowerPoint)
  • Surveillance
  • Network Monitoring

Certification

  • First Aid & CPR Level C (Brar And Security Training)
    June 2021 to June 2024
  • Emergency First Aid for Industry (OFA 1 Level 1 June 2023 to June 2026)
  • Advanced Security Training (AST) (Justice Institute of British Columbia)
  • GardaWorld CBSA Use of Force Training Program
  • Basic Security Licenses (BST) (Justice Institute of British Columbia)
  • Gaming Security Licenses (GSO) (Justice Institute of British Columbia)
  • Surrey Crime Prevention Volunteer- 2015 to 2017

References

Ajit Singh ( Commissionaires, RCMP) Security Officer- Manager) 778 290 5131

Ray Mohammed ( Elements Casino) Security Officer- Supervisor 604 968 8223

Sanjay Ramlu (Best Friend, Colleague) 778 928 8054

Sean Kang (McDonald's Restaurant) RM- Restaurant Manager 604 445 3611

Timeline

Save On- Foods

Customer Service Representative
09.2022 - Current

Commissionaires, Security Officer

RCMP
08.2020 - Current

Element Casino

Security Officer
11.2019 - 08.2022

Starlight Casino

Hostess, Server
05.2018 - 08.2019

Paradise Banquet Hall

Server/ Bartending
06.2015 - 12.2017

Donegal's Irish Pub

Server/Bartending
01.2015 - 12.2017

Avon Representative

Local Business
01.2015 - 03.2016

Mc. Donald's Restaurant

Crew Trainer/ Team Leader
07.2013 - 02.2018

Associate of Arts - Criminology, Security And Police Services

Justice Institute of British Columbia

Associate of Arts - Legal Studies, Criminology Diploma

Douglas College

High School Diploma -

North Delta Secondary School
Aashna Murthi