Cassandra ferreira
Toronto,Ontario
Summary
I am a hardworking team member with a background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Looking to further strengthen my skills in the work field.
Overview
9
9
years of professional experience
Work History
Cashier/ Front End Supervisor
Freshco
Toronto, Ontario
10.2015 - Current
- Helped with purchases and signed customers up for rewards program.
- Welcomed customers, offering assistance to help find store items.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Creating schedules.
- Assisted in completing payroll and making changes in Kronos for accurate pay for employees.
- Paying invoices weekly, in addition to matching reports to ensure accuracy.
- Ordering supplies weekly.
- Counting and depositing money daily.
File Maintenance Clerk/Admin
Freshco
Toronto, Ontario
11.2017 - 09.2022
- Created and printed signage weekly for new ads.
- Ensured everything was scanned correctly and fixed the pricing as needed.
- Logged tickets for products that were not on file.
- Followed steps daily to ensure a smooth weekly ad, with little to no issues as possible.
- I checked emails daily for communication.
- Created batches for future execution to ensure product sell-through.
Education
Honours - Medical Aesthetics
Canadian Beauty College
Toronto, ON04-2022
High School Diploma -
St Marys Catholic Secondary School
Toronto06-2015
Skills
- Customer service
- Records maintenance
- Cash handling
- Reports and documents
- Cash drawer balancing
- Refunds and exchanges
- Attention to detail
- Training and onboarding
References
References available upon request.
Timeline
File Maintenance Clerk/Admin
Freshco
11.2017 - 09.2022
Cashier/ Front End Supervisor
Freshco
10.2015 - Current
Honours - Medical Aesthetics
Canadian Beauty College
High School Diploma -
St Marys Catholic Secondary School
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