Cassandra Blaauw
Summary
Highly motivated and detail-oriented customer service professional with over 9 years of experience in fast-paced, high-pressure environments. Skilled in active listening, clear communication, and providing exceptional support to individuals in distress. Demonstrates the ability to remain calm under pressure, multitask efficiently, and prioritize urgent tasks while ensuring accuracy. Adept at quickly gathering critical information, making sound decisions, and coordinating with teams to deliver timely and effective responses. Eager to leverage my strong problem-solving abilities, emotional intelligence, and commitment to serving the community in the role of an emergency services dispatcher.
Overview
9
9
years of professional experience
Work History
Business Manager
Fabutan Studios
11.2019 - Current
- Oversaw daily business operations to ensure efficiency and effectiveness
- Managed administrative tasks including scheduling, accounting, and record-keeping
- Fostered and maintained client relationships
- Implemented office policies and procedures to enhance productivity
- Coordinated deliveries, prepared agendas, and generated reports
- Demonstrated strong leadership in team management
- Developed and lead the execution of comprehensive marketing strategies
Media and Marketing Coordinator
New Visions Toronto
06.2018 - 04.2021
- Created content for various digital platforms, including websites, email campaigns, and social media
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships
- Monitored and reported on performance metrics to track progress and ensure objectives were met
- Developed visually engaging marketing materials to support organization initiatives
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
Fundraising Assistant
New Visions Toronto
04.2017 - 05.2019
- Worked directly alongside the fundraising development manager to plan, coordinate and organize fundraising initiatives to increase donation programs
- Provided administrative support for daily operations of the fundraising department
- Developed and maintained effective communication channels between volunteers, staff, and participants
- Increased donor engagement by organizing and executing successful fundraising events
- Conducted thorough prospect research to identify new funding opportunities for the organization
Digital Marketing Specialist
Sophie's Run
04.2016 - 04.2017
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels
- Strengthened online presence by creating engaging social media content and managing multiple platforms
- Created social media content with innovative brand messaging to support initiatives
- Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance
Education
Bachelor of Arts (B.A.) With Honours - Communication and Media Studies
York University
Toronto, ONDiploma in Advertising and Marketing Communications -
Humber College
Toronto, ONSkills
- Excellent verbal and written communication
- Data analysis
- Multitasking
- Handling complex tasks in a fast-paced environment
- Quick decision-making
- Accurate data entry and record-keeping
- Conflict resolution
- Time management
Timeline
Business Manager
Fabutan Studios
11.2019 - Current
Media and Marketing Coordinator
New Visions Toronto
06.2018 - 04.2021
Fundraising Assistant
New Visions Toronto
04.2017 - 05.2019
Digital Marketing Specialist
Sophie's Run
04.2016 - 04.2017
Bachelor of Arts (B.A.) With Honours - Communication and Media Studies
York University
Diploma in Advertising and Marketing Communications -
Humber College
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