Cassandra Aikenhead
Duncan,BC
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients and brokers while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Eager to learn new skills and motivated to take on new challenges.
Overview
7
7
years of professional experience
Work History
Insurance Advisor
Western Coast Insurance
03.2023 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Assisted clients in navigating complex policy documents, promoting transparency and understanding of coverage details.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Responded to customer calls swiftly to resolve issues and answer questions.
Welder/fabricator
Colonial Railings
01.2018 - 03.2023
- Interpret building instructions and documentation
- Perform all work in a professional and safe manner, report unsafe work practices
- Assist in improving operations, decrease turnaround times, streamline work processes, and work cooperatively as a team
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Collaborate with other team members on projects, Outline, plan and build projects independently.
Health Care Aide
Vancouver Island Health Authority
01.2019 - 01.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Follow patient care plan directives as recommended or instructed by nurse
- Organize and complete all necessary patient care documentation
- Reduced patient anxiety through effective communication and active listening skills.
- First aid level C/AED, WHMIS
Education
Health Care Assistant Certificate -
Vancouver Island University
Duncan, BC01.2019
Welding Foundations -
Vancouver Island University
Duncan, BC01.2014
Skills
- Insurance product knowledge
- Excellent conflict management skills
- Goal-oriented mindset
- Ability to work alone or with other team members
- Ability to lead and follow teams
- Multitasking and time management
- Proficient in Microsoft Word, Excel, and SmartCare software
Timeline
Insurance Advisor
Western Coast Insurance
03.2023 - Current
Health Care Aide
Vancouver Island Health Authority
01.2019 - 01.2021
Welder/fabricator
Colonial Railings
01.2018 - 03.2023
Health Care Assistant Certificate -
Vancouver Island University
Welding Foundations -
Vancouver Island University
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