CASHINA OSHIN JAMES
Portmore,St. Catherine
Summary
Having more than three years of experience as a medical administrator/assistant, I believe I have the skills to adequately fill the position of Patient Service Officer. My clerical skills include maintaining and updating patient charts, which requires the efficient use of health care technology and knowledge of the medical field. I also have excellent communication and time management skills. Further, I am comfortable working in a team-based environment. I am a compassionate patient caregiver, and my full understanding of the tasks associated with the role of a medical clerk makes me an ideal fit for the Patient Service Officer position.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
MCI Doctor’s Office
07.2020 - 05.2024
- Company Overview: Jane and Finch, Morningside and Woodbridge
- Book, cancel, and rescheduled Appointments
- Answering telephone
- OHIP Billing
- Triaging patient
- Greet patients
- Scan and fax documents into EMR
- Validating OHIP
- Third party request
- COVID-19 screening on patient
- Sanitized and disinfected office
- Third party/insurance billing
- Liaison with surgeons’ office and patients to book surgery appointments
- Booking, cancelling and rescheduling specialists, walk-in and family doctors’ appointments
- Fax consulting notes to referring providers
- Updating and maintaining patient charts
- Opening and closing of clinic
- Dressing of wounds
- Experience with Accuro
- Jane and Finch, Morningside and Woodbridge
Passenger Service Agent
Swissport Inc
11.2021 - 03.2022
- Company Overview: Toronto Pearson International Airport
- Greet passenger
- Check-in passenger
- Check-in passenger baggage
- Support unaccompanied minors
- Adhere to security requirements
- Offer frontline customer service to over 1000s passenger
- Check passenger departure documentation
- Verify passenger
- Resolved customers concerns
- Properly apply service for special care passengers
- Experience with AMADEUS
- Toronto Pearson International Airport
Records Officer
Ministry of Foreign Affairs and Foreign Trade
04.2018 - 08.2018
- Company Overview: Kingston, Jamaica
- Provided customer service/ managed 15-20 incoming calls daily
- Data entry
- Filed over thousands customers files and updating them electronically per day
- Updated attendance register
- Log thousands of phone bills per day
- Purchasing infrastructures and other products for the Ministry
- Warehouse inventory
- Kingston, Jamaica
Records Officer
Tax Administration
08.2014 - 09.2015
- Company Overview: Kingston, Jamaica
- Customer service/ Manage approximately 30 incoming calls daily
- Filed over thousands customers files and updating them electronically per day
- Data entry
- Kingston, Jamaica
Education
Associate of Arts - Personal Support Worker Hybrid
Medix College Of Healthcare
Toronto, ON04.2025
Phlebotomy Certificate
Medix College Of Healthcare
Toronto, ON07.2022
Associate of Arts - Police Foundation
Canadian Business College
Toronto02.2022
Associate of Arts - Medical Office Assistant
Medix College Of Healthcare
Toronto, ON06.2020
High School Diploma -
Kingsway High School
Kingston, Jamaica07.2012
Skills
- Communication Skills
- Problem solving Skills
- Customer service Skills
- Active listening Skills
- Computer literacy Skills
- Organizational Skills
- Attention to Details
- Interpersonal Skills
- Leadership Skills
- Adaptability
- Emergency procedures
- Documentation verification
- Teamwork and collaboration
- Multitasking
- Documentation and reporting
- Team building
Timeline
Passenger Service Agent
Swissport Inc
11.2021 - 03.2022
Medical Office Assistant
MCI Doctor’s Office
07.2020 - 05.2024
Records Officer
Ministry of Foreign Affairs and Foreign Trade
04.2018 - 08.2018
Records Officer
Tax Administration
08.2014 - 09.2015
Associate of Arts - Personal Support Worker Hybrid
Medix College Of Healthcare
Phlebotomy Certificate
Medix College Of Healthcare
Associate of Arts - Police Foundation
Canadian Business College
Associate of Arts - Medical Office Assistant
Medix College Of Healthcare
High School Diploma -
Kingsway High School
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