Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Casey Langer

Waterloo,ON

Summary

Dynamic leader with proven expertise in team leadership and customer service honed at Tim Hortons. Excelled in conflict resolution and inventory management, significantly enhancing team cohesion and customer satisfaction. Skilled in fostering a collaborative environment, driving performance improvements through effective hiring, training, and motivational strategies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Tim Hortons
04.2020 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and always apologizing and "making it right", while remaining calm and professional.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, drove a 25 seconds or less service time, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and conducted regular check-ins during training to provide positive and constructive feedback.
  • Ensured staff followed Coffee, Always fresh and Food Safety Standards, which resulted in successful audits.

Team Leader

Tim Hortons
11.2016 - 04.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Ensured the 25, 30 and 40 seconds speeds of service were being met at different points of the day.

Education

High School Diploma -

Elmira District Secondary School
Elmira, ON
04-2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Inventory management
  • Teamwork and collaboration
  • Excellent communication
  • Multitasking
  • Hiring and training

Languages

English
Native or Bilingual

Certification

  • ServSafe Food Handler's Certification

Interests

  • Crafting and DIY Projects
  • Reading
  • Camping
  • Drawing and Painting

Timeline

Manager

Tim Hortons
04.2020 - Current

Team Leader

Tim Hortons
11.2016 - 04.2020

High School Diploma -

Elmira District Secondary School

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Casey Langer