Casandra Green
Lancaster
Summary
Detail-oriented administrative professional skilled in managing patient scheduling, medical records, and office operations. Proven ability to improve workflow and maintain confidentiality while supporting healthcare teams to deliver exceptional patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Dr Young J Ko
Lancaster, CA
06.2024 - 08.2024
- Conducted patient examinations and procedures, prioritizing comfort and safeguarding confidentiality throughout the process.
- Streamlined appointment scheduling and patient flow processes, resulting in enhanced office productivity.
- Executed preparation of examination rooms by meticulously sterilizing medical equipment and arranging necessary supplies for optimal functionality.
- Ensured accurate collection and documentation of patient medical histories for thorough physician assessment.
- Performed routine clinical tasks, including vital sign measurement and lab specimen collection.
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
Administrative Assistant
Mental Health of America
Lancaster
07.2023 - 12.2023
- Managed scheduling and appointments for staff and clients to ensure efficient operations.
- Assisted in preparing reports and documents for meetings, enhancing communication effectiveness.
- Coordinated logistics for workshops and events, improving participant engagement and attendance.
- Maintained organized filing systems, facilitating quick access to important information.
- Supported client intake processes by collecting necessary documentation and information accurately.
- Implemented office supply inventory management, reducing costs through efficient ordering practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated scheduling for client appointments, ensuring efficient use of resources.
- Managed confidential client records, maintaining accuracy and compliance with privacy regulations.
Call Center Representative
Sitel
Las Vegas, NV
02.2014 - 12.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and call handling procedures.
- Utilized CRM software to document interactions and manage customer information efficiently.
- Collaborated with team members to improve service delivery and enhance customer satisfaction rates.
- Handled escalated calls with professionalism, ensuring timely resolution of complex issues.
- Conducted follow-up calls to confirm resolution effectiveness and gather feedback from clients.
- Participated in team meetings to discuss performance metrics and share best practices for improvement.
- Delivered exceptional customer service by resolving inquiries and issues promptly.
- Utilized CRM software to track customer interactions and ensure follow-up actions.
Receptionist
City Of Refuge Christian Church
Gardena, CA
06.2007 - 09.2009
- Facilitated front desk operations, prioritizing efficient check-in procedures and clear communication with guests.
- Facilitated appointment scheduling by liaising with staff to ensure optimal service delivery.
- Maintained comprehensive records of visitor interactions and inquiries, facilitating better tracking and response strategies.
- Outlined church programs and services to promote active participation within the community.
- Maintained accurate records of visitor interactions and inquiries for improved tracking.
- Provided information about church programs and services, enhancing community engagement.
- Assisted in organizing events, contributing to logistical planning and execution.
- Greeted and assisted visitors, ensuring a welcoming environment for congregation members and guests.
- Managed multi-line phone system, directing calls to appropriate staff and departments efficiently.
Education
Certificate - Medical Assistant
High Desert Medical College
Lancaster, CA08-2024
High School Diploma -
Smart Horizons High School
Pompano Beach, FL10-2021
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Patient assessments
- Medical records management
- Attention to detail
Certification
- CMA - Certified Medical Assistant
- BLS
Timeline
Certified Medical Assistant
Dr Young J Ko
06.2024 - 08.2024
Administrative Assistant
Mental Health of America
07.2023 - 12.2023
Call Center Representative
Sitel
02.2014 - 12.2015
Receptionist
City Of Refuge Christian Church
06.2007 - 09.2009
Certificate - Medical Assistant
High Desert Medical College
High School Diploma -
Smart Horizons High School