Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Carrolyn Cowie

Thunder Bay

Summary

Dynamic Housekeeping Manager with over ten years at Holiday Inn Express, leading a team to uphold exceptional cleanliness standards. Expert in training staff and managing inventory, ensuring guest satisfaction through effective communication and health compliance. Proven ability to enhance operational efficiency and maintain a pristine environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Housekeeping Manager

Holiday Inn Express Hotel Suites
02.2015 - Current

I have been the Housekeeping Manager for two and a half years, I lead a team of ten to twenty staff memebers to ensure our high standards of cleanliness are met. I oversee the cleanliness, orderliness and safety of the hotel. I manage the laundry staff, the inventory and handle guests compliants realted to cleanliness.

Before I was manager I was a housekeeper, laundry attendant, and the house person. I was in charge of making sure the laundry was completed for the entire hotel as well as ensuring all public spaces were hygienically and esthetcally clean.

Housekeeper/Laundry Attendant

Superior Inn Motel
05.2013 - 02.2015

I learned how to make sure guest rooms were clean and disinfected daily. I learned how to do the laundry for the entire motel

Education

Business Diploma - Business

Hillcrest Highschool
Thunder Bay, ON
06.2000

Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Cleaning and sanitation
  • Guest relations
  • Folding clean laundry
  • Scheduling and planning
  • Cleaning practices
  • Task delegation
  • Health and safety compliance
  • Customer service

Languages

English

Certification

Whimis

First aid

Timeline

Housekeeping Manager

Holiday Inn Express Hotel Suites
02.2015 - Current

Housekeeper/Laundry Attendant

Superior Inn Motel
05.2013 - 02.2015

Business Diploma - Business

Hillcrest Highschool
Carrolyn Cowie