Carroll-dawn Charbonneau
Sudbury,ON
Summary
Results-driven Supervisor with expertise in managing full project life-cycles, ensuring timely and efficient execution. Skilled in coaching and training teams, leveraging human resource knowledge to enhance performance. Proficient in monitoring business operations and recommending improvements for dynamic platforms.
Overview
10
10
years of professional experience
Work History
Cashier
Ramakkos
10.2022 - Current
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Front Desk Clerk
H and R block
01.2022 - Current
- Prepare tax information for the tax professionals.
- Take cash and debit transactions
- Fill out and make bank deposits
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
Data Capture Clerk
Canada Revenue Agency
02.2020 - Current
- Assisted in training new hires on company-specific software programs, policies, and procedures related to data capture tasks.
- Contributed to a positive work environment through active participation in team meetings, sharing ideas about how to optimize workflows and troubleshoot challenges effectively.
- Streamlined data entry processes for increased efficiency and reduced errors with diligent attention to detail.
- Demonstrated adaptability when switching between multiple software platforms for different client projects without compromising precision or speed.
- Achieved a reputation for excellence in customer service due to exceptional communication skills and the ability to handle sensitive information with discretion and professionalism.
Supervisor for Cafeterias
Chartwells compass group
09.2016 - 12.2021
- Provided ongoing training to address staff needs.
- Operated cash register, collected payments and provided accurate change.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for soups, sauces and salads.
Substitute Teacher
Catholic board
09.2015 - 09.2017
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
Education
High School Diploma -
St.Alberts
Greater Sudbury, ON09.2017
Skills
- Process optimization and automation
- Goal-oriented planning
- Capital management
- Customer service excellence
- Point of sale systems
- Inventory management
Languages
English
Elementary
Timeline
Cashier
Ramakkos
10.2022 - Current
Front Desk Clerk
H and R block
01.2022 - Current
Data Capture Clerk
Canada Revenue Agency
02.2020 - Current
Supervisor for Cafeterias
Chartwells compass group
09.2016 - 12.2021
Substitute Teacher
Catholic board
09.2015 - 09.2017
High School Diploma -
St.Alberts