Carrie Nicholson
Ottawa
Summary
Collaborative leader with dedication to building and maintaining relationships with a diverse range of stakeholders in dynamic, fast paced settings. Skilled in working under pressure and adapting to new situations and challenges with a positive attitude. Highly organized and proficient in managing competing priorities. Passionate about improving patient flow strategies and access to care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Acting Manager, Command Center and Patient Flow
The Ottawa Hospital
02.2023 - Current
- Provide leadership, direction, and supervision to staff to ensure optimum patient flow for the General and Civic Campuses
- Monitor patient flow using key performance metrics
- Identify and implement various patient flow improvement initiatives
- Experience streamlining operations to decrease costs and promote organizational efficiency
- Participate in human resource functions including staffing, budgeting, labor relations and evaluation of staff
- Manage in compliance within collective agreements and applicable legislation
Clinical Flow Leader
The Ottawa Hospital
01.2022 - 02.2023
- Coordinated activities related to admission, transfer and discharge
- Enhanced patient placement and flow throughout the hospital
- Acted as a liaison between all clinical departments
- Forged strong collaborative working relationships in a complex system
- Developed proactive strategies to address patient flow issues using a fair, collaborative approach
Charge Nurse
The Ottawa Hospital-Offload Medicine Transition Unit
03.2021 - 01.2022
- Provide leadership and ongoing support to nursing staff
- Ensure the patient assignment is appropriate for the assigned caregiver's experience level
- Monitor and change patient assignments as required during the shift in response to changing unit conditions and changes in patient acuity
- Respond to patient/family complaints and collaborate with the multidisciplinary care team to resolve them
- Appropriately identify, respond to, or escalate safety concerns to management
Quality Improvement Facilitator (Maternity Leave)
The Royal Ottawa Mental Health Center
03.2020 - 02.2021
- Facilitated quality improvement initiatives across various programs
- Experience using the Model for Improvement supporting teams through Plan, Do, Study, Act Cycles
- Experience with data analysis, interpretation and presentation
- Prepared different written communications, reports and documents
- Experience setting agendas and facilitating meetings
- Promoted a culture of continuous learning and improvement
- Lead several Infection Prevention and Control initiatives during the pandemic
- Lead the organization's 2020 Flu Campaign
Corporate Clinical Nurse Educator (Temporary FT)
The Ottawa Hospital- Interventional Radiology
05.2017 - 11.2017
- Responsible for the clinical orientation of newly hired employees
- Provided clinical coaching and feedback to nurses
- Worked with Nursing Professional Practice on the development of departmental policies and procedures
- Provided ongoing educational support to ensure nursing staff maintained the knowledge, skills and abilities to safely perform duties
Registered Nurse
The Ottawa Hospital- Interventional Radiology
11.2015 - 05.2017
Registered Nurse
The Ottawa Hospital-Emergency Department (General Campus)
06.2012 - 11.2015
Registered Nurse
University of Ottawa Heart Institute- Cardiac Surgical ICU
06.2010 - 06.2012
Registered Nurse
The Ottawa Hospital- Emergency Department (General Campus)
06.2008 - 06.2010
Patient Care Attendant
The Ottawa Hospital- Emergency Department (General Campus)
01.2006 - 05.2008
Education
Master - Health Studies
Athabasca University
Athabasca, AB2021
Bachelor of Science - Nursing
University Of Ottawa
Ottawa, ON2008
High School Diploma -
Holy Trinity High School
Ottawa, ON2003
Skills
- Work well under pressure
- Exceptional time management skills
- Highly organized
- Excellent work ethic
- Effective listening and communication skills
- Strong advocate for patient and staff safety
- Work well in a team environment
- Positive outlook
Courses
- Leadership Foundations at The Ottawa Hospital
- LEADS Leadership Foundations Program
- Depict Data Studio-Simple Spreadsheets
- Depict Data Studio-Great Graphs Design Principles
- Depict Data Studio- Dashboard Design
Certification
- Quality and Patient Safety, Institute for Healthcare Improvement, 2020
- Basic Cardiac Life Support (BCLS), 2021
Technical Abilities
- Technical proficiency with Microsoft Office
- Knowledge of EHR systems (MediTech, Epic)
- Experience using online survey platforms
Affiliations
- College of Nurses of Ontario (CNO)
- Registered Nurses Association of Ontario (RNAO)
- Canadian Nurses Association (CNA)
- Canadian College of Health Leaders (CCHL)
- Institute for Healthcare Improvement (IHI)
Timeline
Acting Manager, Command Center and Patient Flow
The Ottawa Hospital
02.2023 - Current
Clinical Flow Leader
The Ottawa Hospital
01.2022 - 02.2023
Charge Nurse
The Ottawa Hospital-Offload Medicine Transition Unit
03.2021 - 01.2022
Quality Improvement Facilitator (Maternity Leave)
The Royal Ottawa Mental Health Center
03.2020 - 02.2021
Corporate Clinical Nurse Educator (Temporary FT)
The Ottawa Hospital- Interventional Radiology
05.2017 - 11.2017
Registered Nurse
The Ottawa Hospital- Interventional Radiology
11.2015 - 05.2017
Registered Nurse
The Ottawa Hospital-Emergency Department (General Campus)
06.2012 - 11.2015
Registered Nurse
University of Ottawa Heart Institute- Cardiac Surgical ICU
06.2010 - 06.2012
Registered Nurse
The Ottawa Hospital- Emergency Department (General Campus)
06.2008 - 06.2010
Patient Care Attendant
The Ottawa Hospital- Emergency Department (General Campus)
01.2006 - 05.2008
- Quality and Patient Safety, Institute for Healthcare Improvement, 2020
- Basic Cardiac Life Support (BCLS), 2021
Master - Health Studies
Athabasca University
Bachelor of Science - Nursing
University Of Ottawa
High School Diploma -
Holy Trinity High School
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