Carrie Haverstock
Canada Post
OSHAWA,ON
37
years of professional experience
Highly experienced postal professional with over 30 years of Canada Post experience as a Postal Clerk and Letter Carrier. Strong background in customer service, problem-solving, mail processing, workplace safety, organization, teamwork, and training. Experienced in postal technology, parcel handling, vehicle loading, cash and credit-card transactions, and maintaining accurate and timely mail delivery. Dependable and effective under pressure, with a proven ability to support coworkers and train new employees.
Work History
Postal Clerk
7 Years 7 Months- Professional problem solving.
- Used Portable Data Terminal (PDT) Integrated scanning (e.g., barcode, RFID, or image capture)
- Trained new staff on postal procedures, ensuring adherence to safety standards and operational guidelines.
- Processed cash and credit card transactions for CODs and Customs.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Transported bulk containers and large parcels with forklifts.
- Handled sensitive materials, including certified mail, registered packages, and express deliveries, with care and attention to detail.
- Cross functional support during peck season.
Letter Carrier
29 Years- Used portable devices to scan items and maintain accurate delivery records.
- Delivered mail and parcels efficiently across designated routes, ensuring timely service.
- Trained new team members on delivery procedures and route navigation to ensure seamless integration into the team.
- Resolved customer inquiries and complaints professionally, contributing to improved customer satisfaction ratings.
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Reactive to seasonal initiatives, including increased holiday package volume by adjusting schedules.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
- Provided prompt mail delivery to businesses and residences on specified routes.
- Navigated challenging delivery situations such as gated communities or restricted access areas effectively by employing problem-solving skills and communication abilities.
- Collected mail from letter boxes on specific routes both on foot and by vehicle.
- Carried double shoulder bag weighing as much as 50 pounds to deliver letters to businesses and residential areas.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
High School Diploma
Skills
Customer service and Problem-solving
Portable Data Terminal (PDT)
Barcode
RFID and Scanning Technology
Mail Processing and Distribution
Vehicle Loading
Workplace safety - WHMIS
Cash and Credit Card Transactions
Timeline
Postal Clerk
Canada Post
02.2018 - 09.2025Read More
Letter Carrier
Canada Post
02.1989 - 02.2018Read More
West Hill Collegent
High School Diploma
Read More