Carrilynn Hunt
Bella Bella,BC
Summary
Experienced Travel Clerk with a solid background in travel planning and coordination. Strong grasp of computerized reservation systems, booking procedures, and customer service principles. Known for leveraging interpersonal skills to build productive relationships with clients, vendors, and team members. Contributed significantly to streamlining operations and enhancing client satisfaction in previous roles.
Resourceful Travel Clerk known for high productivity and efficiency in task completion. Specialize in itinerary planning, customer service, and travel logistics management. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
2002
2002
years of post-secondary education
Work History
Patient Travel Clerk
Hailika’as Heiltsuk Health Centre Society
Bella Bella
04.2024 - Current
- Coordinated travel arrangements for clients/escorts.
- Managed scheduled appointments and transportation services efficiently.
- Maintained accurate records of travel itineraries and client information.
- Send relevant cheque requisitions to the finance department.
- Processed invoices for bills as required.
- File documents as required
- Provided telephone relief for reception when needed.
- Maintain confidentiality of personal and business information.
- Assisted in processing travel reimbursements for patients and or escorts.
- Collaborated with healthcare teams to schedule necessary patient transportation.
- Analyzed customer feedback data to identify areas of improvement within the organization.
- Developed relationships with suppliers such as hotels and airlines.
- Processed travel arrangements for clients, including airfare and hotel accommodations.
- Ensured all necessary documentation was completed prior to departure date.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Post Office Assistant Manager
Heiltsuk Tribal Council
Bella Bella, British Columbia
04.2008 - 03.2024
- Processed incoming and outgoing mail efficiently and accurately.
- Assisted customers with postal services and inquiries daily.
- Managed package tracking and delivery information for clients.
- Operated sorting equipment to prepare mail for distribution.
- Maintained inventory of supplies and ordered as needed.
- Handled cash transactions for postage and retail services effectively.
- Provided training to new staff on procedures and systems.
- Collaborated with team members to enhance service delivery quality.
- Maintained cleanliness standards throughout the facility at all times.
- Prepared shipping labels for packages using appropriate labeling systems.
- Responded to customer inquiries regarding postal services and procedures.
- Collected signatures from recipients of registered letters and parcels.
- Stocked shelves with supplies such as stamps, envelopes, boxes.
- Processed payments for postal services, such as money orders and certified mail.
- Operated office machines such as photocopiers, fax machines, scanners.
- Sorted incoming mail by zip codes and placed outgoing mail in the correct bins.
- Assisted customers with their mailing needs, including stamp purchases and package mailing.
- Filled out forms related to post office activities such as customs declarations.
- Processed payments and handled cash using point of sale (POS) computer system.
- Sold stamps, services and packaging.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Handled undeliverable mail in accordance with established procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Bella Bella Community School
Bella Bella, British ColumbiaSkills
- Time management and ability to multitask
- Initiative and able to work with minimal supervision
- Travel coordination
- Invoice processing
- Appointment scheduling
- Document management
- Team collaboration
- Problem solving
- Effective communication
- Confidentiality maintenance
- Phone and email etiquette
- Data entry
- Telephone reception
- Multitasking capacity
- Staff training
- Computer literacy
- Organizational skills
- Time management
References
References available upon request.
Timeline
Patient Travel Clerk
Hailika’as Heiltsuk Health Centre Society
04.2024 - Current
Post Office Assistant Manager
Heiltsuk Tribal Council
04.2008 - 03.2024
Bella Bella Community School