Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Schemilda Saint Val

Ottawa,ON

Summary

To obtain a position in any company where there is opportunity to demonstrate and utilize my customer service and social skills set in addition to my comprehensive educational background within the public sector.

Overview

5
5
years of professional experience

Work History

Patient Service Clerk

CHEO Hospital
Ottawa, ON
05.2023 - Current
  • Greeted patients upon arrival, checked them in, and provided assistance as needed with paperwork or forms.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Registered patients by verifying records to update computer system and patient charts.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Answered phone to schedule appointments or redirect calls to colleagues/departments.
  • Copied, sorted, faxed and filed records of department.
  • Answered phone inquiries from patients regarding appointment times, and other related issues.
  • Organized and maintained patient charts ensuring accuracy of all information entered into the system.
  • Provided administrative support to the admin team by sending out emails for Tandem & ADP applications.

Internship Administrative Assistant

Exodos Agency
Montreal, QC
01.2020 - 01.2021
  • Scheduled appointments, meetings and maintain the agency's calendar.
  • Responded effectively to sensitive inquiries or complaints.
  • Directed customer communication to appropriate department personnel.
  • Collaborate with team members to ensure a smooth and efficient photoshoot.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Inbound/Outbound Agent

BEll Canada MSI CORP
07.2020 - 10.2021
  • Greeted clients over the phone and inquired into their purpose of calling
  • Received telephone calls from clients and listened carefully to their queries
  • Followed up with any related questions to determine the nature of the problem or query
  • Verified clients identity by asking predefined date of birth, name, and account number etc
  • Provided clients with information they asked for, and information regarding the company's services, policies and deadlines
  • Assisted clients with rescheduling appointments, updating account information, produced call logs, and confirming install appointments
  • Upselling customer’s movie packs, smart home security, RGU’s.

Education

Graduate Certificate - Fashion

The Fashion Stylist Academy
05-2024

Business Management and Entrepreneurship

Algonquin College
04.2020

St Patrick’s High School
06.2016

Skills

  • Bilingual - Reading, Writing and Oral communication skills in English and French
  • Excellent interpersonal skills when dealing with clients in a customer service environment which can be translated to different work conditions
  • High attention to detail provided to all tasks performed
  • Outstanding performance when working in a team environment
  • Effectively meet deadlines while having a proven ability to multitask and work well in fast paced environments
  • Continually demonstrates exceptional organization, time management and planning skills
  • Proficiency in Microsoft Office, Microsoft Excel, Epic, and various information systems
  • Strong positive attitude and determination to learn new skill set and develop upon existing ones

References

References Available Upon Request

Timeline

Patient Service Clerk

CHEO Hospital
05.2023 - Current

Inbound/Outbound Agent

BEll Canada MSI CORP
07.2020 - 10.2021

Internship Administrative Assistant

Exodos Agency
01.2020 - 01.2021

Graduate Certificate - Fashion

The Fashion Stylist Academy

Business Management and Entrepreneurship

Algonquin College

St Patrick’s High School

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Schemilda Saint Val