Carrera Smith
Fallbrook,CA
Summary
As a dedicated department manager with a proven track record of success, I bring a combination of leadership skills, adaptability, and a strong commitment to continual learning. My experience has honed my ability to efficiently manage teams, streamline processes, and exceed objectives. Now, I am eagerly seeking an opportunity to contribute to a well-known water district where I can leverage my expertise, expand my knowledge in utility management, and foster growth both personally and for the company. With a passion for excellence and a drive for continuous improvement, I am ready to make a positive impact and thrive in a dynamic environment.
Overview
16
16
years of professional experience
Work History
Billing Department Manger
Meternet, Utility Billing Solutions
07.2023 - Current
- Develop and maintain exceptional knowledge of the company’s policies and procedures.
- Streamline billing processes by implementing efficient systems, resulting in reduced errors.
- Interview, hire, and train new employees in their area of duty.
- Developed comprehensive training programs for new hires, increasing proficiency.
- Evaluate existing employees in their current role and coach when needed.
- Manage a team of Billing Specialists and Account Managers to assure all daily tasks are completed, such as ensuring timely and accurate invoicing for residents and clients.
- Being available to take escalated calls from property managers and/or board members.
- Collaborate with our Customer Service Department to resolve potential complex billing issues, improving client and resident satisfaction rates.
- Coordinate with Field Service to schedule meter installations and/or meter repairs.
- Maintain knowledge of all meter systems and how to read the different units of measurement.
- Attend some traveling and/or do video sessions to meet with community managers and/or board members on an as-needed basis (ex: board meetings).
- Maintain KPI’s for the Billing Department.
- Prepare periodic reports for upper management, as necessary or requested, to track strategic goal accomplishments.
- Attend internal meetings and communicate company changes to assigned employees.
- Perform other duties as assigned.
Billing and Customer Service Department Manager
Meternet, Utility Billing Solutions
10.2022 - 07.2023
- Develop and maintain exceptional knowledge of the company’s policies and procedures.
- Streamline billing processes by implementing efficient systems, resulting in reduced errors.
- Interview, hire, and train new employees in their area of duty.
- Developed comprehensive training programs for new hires, increasing proficiency.
- Evaluate existing employees in their current role and coach when needed.
- Manage a team of Billing Specialists, Account Managers, and Customer Service Representatives to assure all daily tasks are completed, such as ensuring timely and accurate invoicing for residents and clients.
- Being available to take escalated calls from homeowners, property managers, and/or board members.
- Collaborate with our Customer Service Department to resolve potential complex billing issues, improving client and resident satisfaction rates.
- Coordinate with Field Service to schedule meter installations and/or meter repairs.
- Maintain knowledge of all meter systems and how to read the different units of measurement.
- Attend some traveling and/or do video sessions to meet with community managers and/or board members on an as-needed basis (ex: board meetings).
- Maintain KPI’s for the Billing and Customer Service Department
- Prepare periodic reports for upper management, as necessary or requested, to track strategic goal accomplishments.
- Attend internal meetings and communicate company changes to assigned employees.
- Perform other duties as assigned.
Billing Department Manager
Meternet, Utility Billing Solutions
06.2022 - 10.2022
- Develop and maintain exceptional knowledge of the company’s policies and procedures.
- Streamline billing processes by implementing efficient systems, resulting in reduced errors.
- Interview, hire, and train new employees in their area of duty.
- Developed comprehensive training programs for new hires, increasing proficiency.
- Evaluate existing employees in their current role and coach when needed.
- Manage a team of Billing Specialists and Account Managers to assure all daily tasks are completed, such as ensuring timely and accurate invoicing for residents and clients.
- Being available to take escalated calls from property managers and/or board members.
- Collaborate with our Customer Service Department to resolve potential complex billing issues, improving client and resident satisfaction rates.
- Coordinate with Field Service to schedule meter installations and/or meter repairs.
- Maintain knowledge of all meter systems and how to read the different units of measurement.
- Attend some traveling and/or do video sessions to meet with community managers and/or board members on an as-needed basis (ex: board meetings).
- Maintain KPI’s for the Billing Department.
- Prepare periodic reports for upper management, as necessary or requested, to track strategic goal accomplishments.
- Attend internal meetings and communicate company changes to assigned employees.
- Perform other duties as assigned.
Account Manager
Meternet, Utility Billing Solutions
09.2021 - 06.2022
- Develop and maintain exceptional knowledge of the company’s policies and procedures..
- Being the main point of contact for communities serviced within the assigned region.
- Sending monthly reports via email and answering any questions management has regarding the reporting.
- Perform tasks requested by management, such as, move-in/move-out requests, escrow demands, and auditing server forms within a 24–48-hour period.
- Provide follow up/support to all departments on property level issues.
- Responsible for obtaining utility bills and resident data for assigned properties monthly or as needed.
- Travel and/or do video sessions to meet with community managers and/or board members on an as-needed basis (ex: board meetings).
- Keep Customer Service updated of rate changes, community level issues and/or other issues that customers may have questions on (ex: community wide billing adjustment, change in rates, etc).
- Perform other duties as assigned.
Billing Specliast
Meternet, Utility Billing Solutions
06.2021 - 09.2021
- Prepare read sheets in a timely manner for the Field Service Department to schedule property readings.
- Export all manual and electronic meter reads to prepare, to load to the billing software.
- Determine whether a meter is non-functional or faulty to establish a work order.
- Run the ACH and Electronic Bill credits monthly.
- Processing monthly billing statements to be mailed out in a timely manner.
- Audit monthly reports for the Account Management team to email to the appropriate property managers.
- Run penalty processes; such as, Late Fees and Delinquent notices to the appropriate accounts.
- Perform other duties as assigned.
Financial Service Consultant I
BBVA
08.2020 - 01.2021
- Interview customers and potential customers to determine their financial needs and aid in selecting appropriate products and services.
- Cross sell products and services to customers by assisting or referring the customer to an appropriate representative.
- Resolve customer complaints quickly and accurately; respond to member inquiries on the phone and in person.
- Ensure loan files are complete and accurate with appropriate and thorough comments, along with recommendations to aid in loan decision.
- Participate in business development activities including participating in orientations and on-sites.
- Contribute to the sales orientation of the branch by instructing co-workers as directed by management in product knowledge and cross-selling techniques.
- Support management in community development activities.
- Perform other duties as assigned.
Financial Service Representative
San Diego County Credit Union
09.2019 - 07.2020
- Interview members and potential members to determine their financial needs and aid in selecting appropriate products and services.
- Cross sell products and services to members by assisting or referring the member to an appropriate representative.
- Resolve member complaints quickly and accurately; respond to member inquiries on the phone and in person.
- Ensure loan files are complete and accurate with appropriate and thorough comments, along with recommendations to aid in loan decision.
- Participate in business development activities including participating in orientations and on-sites.
- Contribute to the sales orientation of the branch by instructing co-workers as directed by management in product knowledge and cross-selling techniques.
- Act as a Member Service Representative or Receptionist as directed by management.
- Support management in community development activities.
- Perform other duties as assigned.
Member Service Representative
San Diego County Credit Union
01.2015 - 09.2019
- Welcomes members to the branch, determining their needs, and directing them to the proper services and resources for transacting business.
- Displays a working knowledge of all credit union products and services in order to provide consistent and excellent member service.
- Cross selling appropriate services to member to obtain referrals.
- Trouble-shoots member account problems and implementing solutions that are best for the member.
- Meets cash balancing standards established by San Diego County Credit Union.
- Perform other duties as assigned.
Member Service Representative
Altura Credit Union
10.2013 - 09.2014
- Welcomes members to the branch, determining their needs, and directing them to the proper services and resources for transacting business.
- Displays a working knowledge of all credit union products and services in order to provide consistent and excellent member service.
- Cross selling appropriate services to member to obtain referrals.
- Trouble-shoots member account problems and implementing solutions that are best for the member.
- Meets cash balancing standards established by Altura Credit Union.
- Perform other duties as assigned.
Customer Service Representative
Provident Bank
08.2008 - 12.2012
- Welcomes customers to the branch, determining their needs, and directing them to the proper services and resources for transacting business.
- Displays a working knowledge of all bank products and services in order to provide consistent and excellent customer service.
- Cross selling appropriate services to customer to obtain referrals.
- Trouble-shoots customer account problems and implementing solutions that are best for the customer.
- Meets cash balancing standards established by Provident Bank.
- Perform other duties as assigned.
Education
Beautician License in Cosmetology - undefined
California Beauty College
Hemet, CA2008
Diploma - undefined
Helen Hunt Jackson
Hemet, CA2007
Skills
- 85 WPM
- 16,900 KPH
- Management Experience
- Customer Service
- Interpersonal Skills
- Communication Skills
- Problem-Solving Skills
- Microsoft Office (10 years)
- Symitar (6 years)
- Salesforce (1 year)
- PCS (2 years)
- Airtable (2 years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Billing Department Manger
Meternet, Utility Billing Solutions
07.2023 - Current
Billing and Customer Service Department Manager
Meternet, Utility Billing Solutions
10.2022 - 07.2023
Billing Department Manager
Meternet, Utility Billing Solutions
06.2022 - 10.2022
Account Manager
Meternet, Utility Billing Solutions
09.2021 - 06.2022
Billing Specliast
Meternet, Utility Billing Solutions
06.2021 - 09.2021
Financial Service Consultant I
BBVA
08.2020 - 01.2021
Financial Service Representative
San Diego County Credit Union
09.2019 - 07.2020
Member Service Representative
San Diego County Credit Union
01.2015 - 09.2019
Member Service Representative
Altura Credit Union
10.2013 - 09.2014
Customer Service Representative
Provident Bank
08.2008 - 12.2012
Beautician License in Cosmetology - undefined
California Beauty College
Diploma - undefined
Helen Hunt Jackson
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