Carolynn Thompson
Sarnia,ON
Summary
Enthusiastic and reliable professional, that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Wagg's Steak & Seafood
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Open Grill Steakhouse
02.2018 - 04.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Bartender
Glowbal Grill & Satay
01.2011 - 08.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hostess & Server
Joey Restaurant
09.2010 - 01.2011
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bartender & Server
Leckoz Bar & Grill
03.2010 - 08.2010
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Banquet Server
Sarnia Golf & Curling Club
08.2009 - 04.2010
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Hostess & Server
Crabby Joe's
06.2008 - 03.2009
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
Education
Bachelor of Arts - Biblical Studies
Tyndale University
Toronto, ON04.2024
Diploma - Practical Nursing
Lambton College
Sarnia, ON06.2021
Diploma - Hairstyling
On Edge Academy of Cosmetology & Hair
Sarnia, ON07.2015
Certificate - Pre-Health Sciences
Lambton College
Sarnia, ON04.2010
Diploma - Flight Attendant Employment
Canadian Toursim College
Vancouver, BC07.2009
Skills
- Safe Food Handling
- Order Delivery Practices
- Guest Engagement
- Service Prioritization
- Order Accuracy
- Relationship Management
Accomplishments
- Registered Practical Nurse
- Life Insurance License (LLQP)
- Canadian Securities License
- Licensed Hairstylist (JP)
Certification
- Smart Serve Certified
- Standard First Aid with CPR HCP
- Gentle Persuasive Approach (GPA)
- Workplace Domestic Violence
- Workplace violence Prevention Education
- Non-Violent Crisis Intervention
Awards
- Arch Brown Scholarship Award
- President's Scholarship of Excellence
- Tyndale Health & Human Services Award
- President's Scholarship of Merit
- Marian Shaw Celebration of Excellence Award
- Steeves & Rozema Health Scholarship Award
Languages
French
Limited Working
Spanish
Limited Working
Hebrew
Limited Working
Italian
Elementary
Punjabi
Elementary
Timeline
Server
Wagg's Steak & Seafood
11.2022 - Current
Server
Open Grill Steakhouse
02.2018 - 04.2020
Bartender
Glowbal Grill & Satay
01.2011 - 08.2012
Hostess & Server
Joey Restaurant
09.2010 - 01.2011
Bartender & Server
Leckoz Bar & Grill
03.2010 - 08.2010
Banquet Server
Sarnia Golf & Curling Club
08.2009 - 04.2010
Hostess & Server
Crabby Joe's
06.2008 - 03.2009
Bachelor of Arts - Biblical Studies
Tyndale University
Diploma - Practical Nursing
Lambton College
Diploma - Hairstyling
On Edge Academy of Cosmetology & Hair
Certificate - Pre-Health Sciences
Lambton College
Diploma - Flight Attendant Employment
Canadian Toursim College
Similar Profiles
Sophia HolderSophia Holder
Server at Brady's Steak and SeafoodServer at Brady's Steak and Seafood
Julie BrinkleyJulie Brinkley
Server at Draper's Steak and SeafoodServer at Draper's Steak and Seafood
Deegan TomazDeegan Tomaz
Busser/Barback at O Steak & SeafoodBusser/Barback at O Steak & Seafood
Diana DoornboschDiana Doornbosch
Registered Early Childhood Educator at Lambton Kent District School BoardRegistered Early Childhood Educator at Lambton Kent District School Board
Natasha DobroskiNatasha Dobroski
Customer Service Cashier at Sunripe FreshmarketCustomer Service Cashier at Sunripe Freshmarket