Carolyn James
Ottawa,ON
Summary
Strategic and collaborative Occupational Health and Safety (OHS) leader with over 30 years of experience in federal and provincial legislation, compliance, training, and program development. A Canadian Registered Safety Professional (CRSP) with advanced skills in curriculum design, audit frameworks, psychological health and safety, and stakeholder engagement. Demonstrated success managing large-scale initiatives in unionized, complex environments. Strong analytical, research, coaching, and adult education capabilities.
Overview
30
30
years of professional experience
Work History
National Manager, Psychological Health and Safety
Canada Post Corporation
01.2019 - Current
- Led national PHS strategy development and program deployment across all operations.
- Designed and implemented a risk assessment pilot using Guarding Minds at Work.
- Developed and delivered national-level training, micro-learning videos, and workshops.
- Collaborated with EDI, Indigenous Relations, and Executive teams to align initiatives.
- Managed health and safety budget, approved expenditures, and reported monthly.
- Built strong multi-stakeholder relationships across four bargaining units.
- National Manager, Workplace Harassment and Violence Policy
- 2019 – 2022 (Concurrent Role) - Represented Canada Post in consultation with federal regulators (ESDC).
- Developed national online training for 70,000+ employees in preparation for Bill C-65.
- Facilitated national WHV risk assessments and compliance gap analyses.
- Improved reporting systems and designed tools for threat assessments.
OHS Consultant
Public Services Health and Safety Association (PSHSA)
01.2007 - 01.2015
- Audited and developed OHS programs for 80+ public service organizations in Ontario.
- Conducted hundreds of training sessions including JHSC Certification (Part 1 & 2), due diligence, and hazard-specific modules.
- Authored Workplace Violence Risk Assessment Toolkit (MoL-funded project).
- Initiated and led PHS programming aligned with National Standard.
- Proposed and implemented evidence-based policy resources for internal consultants.
Principal Consultant
CJames Occupational Health & Safety Consulting
01.1996 - 01.2007
- Led MoL-ordered project at Royal Ottawa Mental Health Centre to assess and mitigate workplace violence risk.
- Created integrated OHS programs for multiple organizations across healthcare, public service, and defense sectors.
- Designed national injury prevention training for DND, delivered internationally.
- Developed and implemented multi-site culture and compliance initiatives.
Occupational Health Physiotherapist
The Ottawa Hospital
01.2003 - 01.2006
- Conducted ergonomic assessments and co-authored hospital Ergonomics Policy.
- Launched a research project to evaluate the effectiveness of patient-lifting teams.
Curriculum Designer & Lecturer
Western University, School of Physical Therapy
01.2001 - 01.2003
- Designed and delivered Occupational Health curriculum to senior PT students.
- Coordinated lab sessions, industrial placements, and guest speaker events.
- Nominated for departmental teaching award.
Education
MSc - Physical Therapy
Western University
BHScPT -
McMaster University
CRSP -
Board of Canadian Registered Safety Professionals
Certificate in Business Management -
Carleton University
Certificate in Occupational Health and Safety -
Toronto Metropolitan University
Lean Six Sigma Green Belt -
Skills
- Occupational Health & Safety Legislation (Federal & Provincial)
- Program & Curriculum Development
- Audit Standards & Risk-Based Assessments
- Psychological Health & Safety (PHS)
- Stakeholder Consultation & Engagement
- Research, Evaluation & Report Writing
- Adult Education & Facilitation
- Leadership & Cross-Functional Collaboration
- Quality Assurance & Compliance Audits
- Fluent in English; Developing French proficiency
- MS Office Suite
- CRM Systems
- Zoom & Adobe Connect
- Survey Platforms
- LMS Platforms
Affiliations
- Member, Canadian Association of Threat Assessment Professionals (CATAP)
- Advisor, Disability Employee Resource Group, Canada Post
- Volunteer, Distress Centre of Ottawa
- Board Member, Ottawa Valley Titans (former)
Publications
- Co-author, Workplace Violence Risk Assessment Acute Care Toolkit, PSHSA 2017
- Contributor, Handle with Care: A Guide to Patient Lifts and Transfers, PSHSA 2008
- Author, Wellness Portal for Health Care Professionals, PSHSA 2012
Timeline
National Manager, Psychological Health and Safety
Canada Post Corporation
01.2019 - Current
OHS Consultant
Public Services Health and Safety Association (PSHSA)
01.2007 - 01.2015
Occupational Health Physiotherapist
The Ottawa Hospital
01.2003 - 01.2006
Curriculum Designer & Lecturer
Western University, School of Physical Therapy
01.2001 - 01.2003
Principal Consultant
CJames Occupational Health & Safety Consulting
01.1996 - 01.2007
MSc - Physical Therapy
Western University
BHScPT -
McMaster University
CRSP -
Board of Canadian Registered Safety Professionals
Certificate in Business Management -
Carleton University
Certificate in Occupational Health and Safety -
Toronto Metropolitan University
Lean Six Sigma Green Belt -
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