Carolyn Bouman
ABBOTSFORD,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Black Press Media
11.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
BFI Waste Systems
10.2011 - 09.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Steveston-London Secondary School
Richmond, BCSkills
- Promotional Support
- Microsoft Internet Explorer
- Strong Analytical and Problem-Solving Skills
- Retail Sales Customer Service
- Product Promotion
- Clerical Support
- Credit Card Payment Processing
- Time Management
- Order Processing
- Sales and Upselling
- Customer Service
- Typing Proficiency
Timeline
Customer Service Representative
Black Press Media
11.2016 - Current
Customer Service Representative
BFI Waste Systems
10.2011 - 09.2016
High School Diploma -
Steveston-London Secondary School
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