Kanupriya Gangwar
Brampton,ON
Often you have to rely on intuition.
Bill Gates
Summary
Ambitious Human Resources Intern pursuing a Post Graduate Diploma in Human Resource Management and trained to coordinate, execute, and deliver HR programs related to recruitment, benefits, worker compensation, and other HR projects and processes. Demonstrates solid analytical, problem-solving, and presentation skills to foster excellent relationships and credibility at all levels of the organization. Self-motivated, driven, and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SITEL Worldwide
07.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- Managed approximately 50 incoming calls and emails per day from customers.'
Human Resources Intern
Aasman Foundation
07.2022 - 12.2022
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Supported the HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Contributed to the development of training materials used in onboarding sessions for 24 new employees.
- Assisted in developing company-wide training programs to increase productivity and enhance workplace culture.
Sales Associate
Concentrix
03.2021 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Received 50+ positive customer feedback or reviews highlighting exceptional service
Content Writer
Square Yards Real Estate
01.2020 - 08.2020
- Improved content quality by conducting thorough research and incorporating industry trends.
- Enhanced website traffic by creating engaging and shareable blog posts, articles, and social media content.
- Boosted reader engagement with carefully crafted headlines and compelling introductions.
- Streamlined content production processes through effective project management and collaboration with team members.
- Optimize web pages for search engines using keyword research and on-page SEO techniques.
Education
Master of Arts - Human Resource Management
12.2023
Bachelor of Arts - Economic Studies
06.2022
Skills
- Data Entry
- Paperwork Processing
- Data Collection
- Client Account Management
- Promotional Support
- Sales Development
- Relationship Building
- Proofreading
- Promotional Marketing and Advertising
- Consistent Brand Messaging
- Creative Capabilities
- Onboarding Understanding
- Applicant Screening
- File Management
- Background Checks
- HRIS Knowledge
Languages
English
Full Professional
Hindi
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureStock Options / Equity / Profit SharingPersonal development programsHealthcare benefitsAccomplishments
- Customer Relations: Earned the highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 24 staff members.
- Awarded “Employee of the Month” in 2021
Interests
Reading biographies
Social service
Debate
Timeline
Customer Service Representative - SITEL Worldwide
07.2022 - 02.2023
Human Resources Intern - Aasman Foundation
07.2022 - 12.2022
Sales Associate - Concentrix
03.2021 - 04.2022
Content Writer - Square Yards Real Estate
01.2020 - 08.2020
Centennial College of Applied Arts And Technology - Master of Arts, Human Resource Management
University of Delhi - Bachelor of Arts, Economic Studies
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