Caroline Zheng
Thornhill,On
Summary
Results-driven BA graduate with over 3 years of sales experience and expertise in customer service. Energized Senior Sales Representative dedicated to building client relationships and developing high-end accounts. Promoting an unwavering commitment to customer service and support. Proven leader adept at supervising teams and exceeding sales targets. Committed to continuous growth and seeking new challenges.
Overview
11
11
years of professional experience
Work History
Senior Sales Representative
Rogers
02.2021 - Current
- Provide tailored wireless solutions and exceptional customer service to clients while also managing store operations
- Utilize sales approach to hit and exceed the individual and team targets
- Utilize strong organizational skills to maintain store layout, inventory, and displays for optimal customer experience
- Demonstrate proficiency in cash handling procedures, including managing cash registers and reconciling daily totals
- Lead store operations, acting as a point of contact for team members and management, and providing guidance and support as needed
- Exceed individual and team sales targets through effective sales approaches and product knowledge.
Junior Sales Representative
Rogers
09.2019 - 01.2020
- Provided excellent customer service and assisted with store operations, including inventory management and product displays
- Developed strong communication and sales skills through interaction with clients and team members.
Intern Journalist
Jingzhou City Television Station
07.2013 - 08.2013
- Assisted with organizing and managing live television programs, including coordinating interviews and editing video content
- Developed strong organizational and communication skills in a fast-paced media environment.
Education
Bachelor of Arts - French And Francophone Intellectual Study
University of Regina
Regina, SK12.2025
Bachelor of Arts - Classical and Medieval Studies
University of Regina
Regina, SK01.2024
Liberal Arts Diploma - Classical Study
University of Regina
Regina, SK09.2020
Skills
- Customer Support, Account Management
- Selling techniques, Negotiation expertise
- Staff Training
- MS Office Applications
- Staff Supervision
- Retail Store Operations
- POS System Operation
Languages
English
Native or Bilingual
French
Elementary
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Accomplishments
- Consistently maintain top 3 customer feedback scores within the Canadian middle-west region (Saskatchewan and Manitoba)
- Achieved 40% of total store sales revenue, ranking as top 5 salesperson in Canadian middle-west region.
Skills
- Proficient writing skills developed through the completion of complex historical, political, and philosophical bachelor's degree education.
- Data management and research skills developed through the completion of higher education.
- Exceptional organization developed through organizing and managing store layout, inventory, and displays.
- Strong cash handling abilities, including managing cash registers, processing transactions, and reconciling daily totals.
- Effective leadership skills demonstrated through acting as a leader in managing store operations, training new staff, and supervising daily activities.
- Excellent communication skills honed through providing outstanding customer service and effectively communicating with team members and management.
- Video and music editing skills by using VEGAS pro, Audacity.
Personal Information
Willing To Relocate: True
Timeline
Senior Sales Representative
Rogers
02.2021 - Current
Junior Sales Representative
Rogers
09.2019 - 01.2020
Intern Journalist
Jingzhou City Television Station
07.2013 - 08.2013
Bachelor of Arts - French And Francophone Intellectual Study
University of Regina
Bachelor of Arts - Classical and Medieval Studies
University of Regina
Liberal Arts Diploma - Classical Study
University of Regina