Caroline Therrien
Trenton,ON
Summary
Dynamic professional with a proven track record in administrative functions and customer service, notably at Conseil Des Ecoles Publique De L'Est De L'Ontario. Excelled in streamlining operations, enhancing data accuracy, and fostering team collaboration. Skilled in confidentiality handling and document preparation, I bring a results-driven approach to achieving employer goals.
Overview
15
15
years of professional experience
Work History
School Secretary
Conseil Des Ecoles Publique De L'Est De L'Ontario
08.2017 - Current
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Documented attendance, grades and test scores to update permanent records.
- Developed training materials for new staff members to ensure smooth onboarding and integration into the existing team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
- Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
Substitute Teacher, K-12,
Conseil Des Ecoles Publiques De L'est De L'ontario
10.2014 - 06.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supervised lunchroom and recess activities.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
Sale Director Assistant
Bonneville Home
04.2015 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Inventory Control Specialist
Costco
01.2012 - 09.2014
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Assist in maintaining that purchase orders and agreement are filled properly
- Ensure the confidentiality and security of all files
- Maintain Records of all Consignment items
- Analyze monthly inventory reports to increase turns, reduce out of stocks, and become more efficient including min/max levels
- Reviewing all the packaging
- Organizing demo into warehouse
- Coordinate random Inventory cycle counts
- Maintain Records of inventory being transferred from one site to another
Early Child Educator
Private Daycare
09.2010 - 12.2013
Custodian
Department National Defence
09.2009 - 06.2010
Education
No Degree - Real Estate Agent Certificate
Collège François-Xavier-Garneau
Quebec, QCPost Secondary Program - Hospitality And Tourism Management
Ecole Hotelliere De La Capitale
Quebec2018
High School Diploma -
Centre Saint-Louis
Québec, QC2018
Skills
- Administrative Functions
- Clinical Office Procedures
- Team player Abilities
- Customer Service
- Data Entry
- Organization
- Verbal Communication
- Document Preparation
- Scheduling and calendar management
- Confidentiality handling
- Telephone reception
- Reception Management
Languages
French
Native or Bilingual
English
Professional Working
Timeline
School Secretary
Conseil Des Ecoles Publique De L'Est De L'Ontario
08.2017 - Current
Sale Director Assistant
Bonneville Home
04.2015 - 05.2016
Substitute Teacher, K-12,
Conseil Des Ecoles Publiques De L'est De L'ontario
10.2014 - 06.2017
Inventory Control Specialist
Costco
01.2012 - 09.2014
Early Child Educator
Private Daycare
09.2010 - 12.2013
Custodian
Department National Defence
09.2009 - 06.2010
No Degree - Real Estate Agent Certificate
Collège François-Xavier-Garneau
Post Secondary Program - Hospitality And Tourism Management
Ecole Hotelliere De La Capitale
High School Diploma -
Centre Saint-Louis
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