Caroline Oloya
Calgary,Canada
Summary
Motivated Senior-Level Administrative Support Assistant with more then 15 years experience. Skilled in Microsoft Office Suite, time management and effective communication. Committed to providing stellar administrative support, improving processes and increasing efficiency.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Health Quality Council of Alberta
Calgary, AB
11.2024 - 04.2025
- Company Overview: The Health Quality Council of Alberta is a provincial agency that brings together patients, families, and our partners from across healthcare
- Creates and submits expense claims as per policy and procedures.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted coworkers and staff members with special tasks on daily basis.
- Help with the 2025 ALC Patient Review with booking interviews, document tracking on SharePoint and excel, data research for the HSI team and transcribed meeting notes.
Care Coordinator
Respiratory Homecare Solutions
Calgary, Alberta
11.2021 - 12.2023
- Company Overview: RHS Canadian home care provider offering patient education, home sleep apnea testing, CPAP treatment and home oxygen therapy.
- Assisted in organizational restructuring of office files, resulting in a 20% increase in operational efficiency.
- Maintained documentation of all patient encounters and completed reporting requirements according to company standards.
- Consulted and collaborated with other health care providers and specialists about 70 % of the time to setup patient appointments and treatment plans.
- Used Ring Central multi line phone system to answer patient calls, emails and questions pertaining to treatment plan.
- Responded to Sleep health and Oxygen clients service inquiries providing appropriate solutions.
- Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and when necessary escalated calls to the proper service techs.
- RHS Canadian home care provider offering patient education, home sleep apnea testing, CPAP treatment and home oxygen therapy.
Executive Assistant To President
Absolute Combustion International
Calgary, Alberta
07.2019 - 02.2020
- Company Overview: Absolute Combustion International is an Alberta-based company focused on developing and producing innovative, clean tech heating solutions.
- Performed expense reports, purchase orders and invoices each week.
- Increased office efficiency by 35 % by overhauling the company's filing system (strictly paper to digital).
- Maintained 100% confidentiality of all communications and documentation according to ACI policy.
- Handled all domestic and international travel reservations, cutting company travel cost by about 10%.
- Oversaw office inventory activities, ordering supplies, stocking and shipment receiving.
- Organized 5 + monthly meetings and the logistics, including scheduling, taking minutes and organizing materials in binders for attendee's.
- Answered and screened 30 + daily calls while taking messages with great degree of accuracy.
- Helped purge office paper files to offsite company (Iron Mountain).
- Absolute Combustion International is an Alberta-based company focused on developing and producing innovative, clean tech heating solutions.
Administrative Support IV
Alberta Health Services
Calgary, Alberta
03.2011 - 07.2019
- Company Overview: Alberta Health Services (AHS) The provincial health agency tasked with delivering health services to Albertans.
- Responsible for arranging and coordinating triage patient visits, referrals, encounters for assessment by appropriate Nephrologist within the department of medicine.
- Scheduled, billed, and followed up with patients to reduce the no-show appointment rate by 25%.
- Updated Clinibase/ EMR for over 2,000+ patients and filed the physical copies.
- Facilitated effective communication between patients and specialists, reducing wait times for urgent referrals by an average of 15%.
- Trained new staff members on administrative procedures, ensuring compliance and consistency in patient service delivery.
- Supported the transition to a new patient management software, assisting in data migration and staff training on the updated system.
- Helped purge office paper files to offsite company (Iron Mountain).
- Alberta Health Services (AHS) The provincial health agency tasked with delivering health services to Albertans.
Education
High School Degree -
Bishop Carroll High School
Calgary06.2003
Skills
- Time Management
- Project Scheduling
- Record Keeping
- Communication
- Organizational Skills
- Customer Service
- Invoicing
- Dispatch Calls
- Confidentiality
- Team Work
- Document Tracking
Languages
English
Native or Bilingual
Passions
- Stay Active
- Continuous Learning
Timeline
Administrative Assistant
Health Quality Council of Alberta
11.2024 - 04.2025
Care Coordinator
Respiratory Homecare Solutions
11.2021 - 12.2023
Executive Assistant To President
Absolute Combustion International
07.2019 - 02.2020
Administrative Support IV
Alberta Health Services
03.2011 - 07.2019
High School Degree -
Bishop Carroll High School