Caroline Mousseau

• Manage the Senators’ HR Services inbox and respond to HR requests and inquiries from Senators’ office employees in a timely and professional manner;
• Responsible for Senate employees contracts;
• Significant experience in using the Unit4 system to gather information, create job codes, set up job positions, and ensure all employee data is accurate and up to date;
• Effectively utilize VidCruiter to complete onboarding tasks, including legal status verification, security clearance requests, access requests, and coordination with Senators’ offices;
• Monitor end-of-term dates for Senate employees;
• Support general HR administrative tasks as required;
• Assist with coordinating interviews and written assessments for Senators’ offices.

• Assisted in monitoring the Senators’ HR Services inbox and responded to inquiries from Senate employees and Senators’ staff with professionalism and efficiency;
• Scheduled and coordinated interviews for Senators’ offices using Microsoft tools;
• Oversaw key stages of the hiring process using VidCruiter, Unit4, and Jade;
• Supported onboarding procedures, including legal status verification, security clearances, and access requests;
• Conducted résumé screening to support candidate selection;
• Tracked job postings and recruitment activities using Jade’s tracking systems;
• Prepared and drafted employment contracts and posted job advertisements for Senators’ offices;
• Maintained communication with Senators’ offices regarding new employees’ security clearances and contract statuses;
• Updated and standardized internal HR templates to ensure accuracy and consistency across Senate offices.

• Managed the Hiring Services Team’s inboxes, including Hiring and Advertising mailboxes, ensuring timely responses and efficient communication;
• Assisted in organizing weekly team meetings, providing updates and collaborating to streamline processes;
• Coordinated with clients such as IRAP, KITS, and AERO to support recruitment needs;
• Scheduled and coordinated interviews, drafted offer letters using SuccessFactors, and arranged Second Language Evaluations with Centre Caron;
• Responsible for sending candidate assessments, distributed results, and maintained detailed candidate records;
• Handled internal and external advertising on platforms such as university/college sites, GC Jobs, Indigenous Link, and others;
• Tracked all advertising activities using the DocZone tracker to ensure accuracy;
• Assisted in creating and administering candidate assessments using Brilliant software, adapting tests to competition requirements;
• Organized and maintained documents on DocZone for efficient document management;

Proficient in Microsoft Office Suite, DocZone, Brilliant, and Google Teams.

• Greeted and assisted clients professionally at reception, answering and directing phone calls and emails courteously
• Managed appointment scheduling, confirmations, and calendar coordination via phone, email, and Booker software
• Provided high-quality client service through consultations, addressing needs, and ensuring a positive client experience
• Performed administrative duties including data entry, filing, document management, photocopying, and mail handling
• Created and maintained professional documents, spreadsheets, and correspondence using Microsoft Office (Word, Excel, Outlook)