CAROLINE LUMIBAO HAYLAR
North York,Canada
Summary
Seasoned food service supervisor with several years of experience. Effective at maximizing success of food service team through effective training, performance improvements and focus on employee satisfaction. Familiar with delegating work, monitoring performance and solving both routing and complex problems with minimal direction.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
Tim Hortons Canada
North York, Ontario
11.2023 - Current
- Company Overview: Bhumika Investment
- Planning and preparing the staff duty roster
- Providing on the job training for the staff
- Overseeing reservations and assigning workstations
- Look after a team of staff, ensuring they give good customer service
- Assisting Manager duty
- Remind employee of what to look for and how to correct or report unsafe condition or hazards
- Bhumika Investment
Assistant Restaurant Manager
Ambush Restaurant
06.2021 - 09.2022
- Company Overview: Nova Gourmet Pte Ltd, Fine Dinning Restaurant
- Recruiting, training and supervising staff
- Managing budget
- Planning menus
- Promoting and marketing the business
- Overseeing stock level
- Ordering supplies
- Producing staff duty roster
- Ensuring compliance with licensing, and hygiene and health And safety legislation/guidelines
- Keeping statistical and Financial records
- Nova Gourmet Pte Ltd, Fine Dinning Restaurant
Food Service and Facility Supervisor
Sodexo Singapore Pte Ltd
01.2014 - 06.2021
- Company Overview: Catering Company
- Perform Facility Walk-through to assess cleanliness and preparedness at beginning and end of shifts
- Complete restaurant opening and closing procedure and manage deposit
- Procedure monthly reports detailing sales trends and forecast
- Consistently exceed daily/weekly, and monthly sales targets while maintaining costs
- Continually monitored restaurant and sites for service, food and cleanliness issue
- Completed all paper works and wrote schedules
- Negotiated vendors contracts and controlled inventory costs
- Handled customers complaint quickly
- Resolved staffing issues as they arise
- Encourage Maintenance of safety and hygiene standards
- Managed payroll and invoices for vendors
- Addressed concerns, in staff meetings
- Ensured Uniformity of good sold
- Catering Company
Cafe Supervisor
Sodexo Singapore Pte Ltd
01.2011 - 01.2014
- Company Overview: Catering Company
- Prepared schedules and arranged inventory via computer
- Planned menus for special occasions and holidays
- Interview new candidates and train new hires
- Tracked monthly revenue and expenses for the café
- Prepared food drinks according to recipes and costumers' desires
- Increased customer satisfaction according to survey and polls
- Develop new tactic to bring in new and returning costumers more often
- Helped staff member shifts
- Implemented costumers loyalty program to attract new business
- Catering Company
Education
Bachelor of Science - Hotel and Restaurant Management
North Western University
01.2011
Skills
- Employee relations
- Talent development
- Time Management
- Customer service
- Motivational
- Motivational leader
- Inventory Control
- Budgeting
Certificationstatement
I HEREBY CERTIFY THAT THE ABOVE INFORMATION ARE TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE
Professionalcoursesandcertificates
- Smart Serve
- Food Safety Certification
- FB-RM-102C-102C-0 Follow Food and Beverage Safety and Hygiene Policies and Procedures
- Certificate of Appreciation
- Certificate of Outstanding Involvement
- Certified First Aid Course
- Long Service Award
Personal Information
- Age: 34
- Height: 5'4"
- Weight: 53 kg
- Citizenship: Filipino
- Date of Birth: 10/20/90
- Marital Status: Married
Timeline
Food Service Supervisor
Tim Hortons Canada
11.2023 - Current
Assistant Restaurant Manager
Ambush Restaurant
06.2021 - 09.2022
Food Service and Facility Supervisor
Sodexo Singapore Pte Ltd
01.2014 - 06.2021
Cafe Supervisor
Sodexo Singapore Pte Ltd
01.2011 - 01.2014
Bachelor of Science - Hotel and Restaurant Management
North Western University