AIRISH MOGATAS
Summary
Attentive and communicative Human Resource Practitioner with 7+ years work of experience. Strong written and verbal communication skills, diligence, and the ability to gain trust combine to achieve results. Experience in Employee Relations, Employee Engagement, Organizational Control, Manpower Planning and Performance Management. Outstanding facilitator with expertise in relationship building and employee development.
Overview
10
10
years of professional experience
Work History
Food Service Supervisor
Tim Horton's (Murphy Restaurants Ltd.)
09.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- People management: leads by example and demonstrates the importance of treating every team member and Guest with respect.
- Trains, orientates, and monitors new team members, using PTS and feedback binder.
- Hospitality management: leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with team members.
- Responds to Guest in a friendly manner while maintaining an appropriate sense of urgency.
- Complies with and enforces all Tim Horton's operating standards.
Human Resource Supervisor
W-Tech Solutions Inc.
07.2021 - 08.2022
- Coaches, counsels, and educates operations partners on HR policies, processes, programs, and strategies
- Builds strong relationships with operations partners, HR colleagues and experts, and other business partners to jointly deliver business objectives and resolve issues
- Supports operations management in action planning related to employee engagement and morale
- Delivers Human Resources products and services, including labor agreements, in accordance with applicable employment laws, regulatory agencies, regulations, policies, and practices
- Analyzes data and uses technology to proactively identify and diagnose business needs / opportunities and develop solutions to meet those needs
- Supervises a team of HR professionals
- Supports HR efforts related to investigations, governmental inquiries / charges, grievance resolution, performance and absence management, complaints of unfair employment practices / discrimination, and disciplinary action
- Providing direction to departments in interpretation and application of employee-related policies, practices and procedures, international laws if applicable, governmental regulations, and internal investigations to enhance consistency and maintain and improve the work environment of the company
- Maintains official personnel records
- Manage employee records ensuring accurate filing of all required HR documents and wet signatures obtained
- Provides support and guidance to managers regarding employee relations issues.
Human Resource Officer
W-Tech Solutions Inc.
10.2020 - 07.2021
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Created and delivered HR training sessions to staff, managers and executives.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Collaborated with management teams to establish clear succession plans for key roles within the organization.
- Assisted with writing job postings and job descriptions for boards.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
Human Resource Specialist (Employee Relations)
W-Tech Solutions Inc.
07.2018 - 10.2020
- Negotiated resolutions between employees and managers, fostering better communication and working relationships.
- Reduced turnover rates by identifying areas of concern and addressing employee issues proactively.
- Participated in labor-management meetings to discuss labor issues.
- Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
- Creation of SCM and Notice of Decision for Local and Expat Employees Issuance of memorandum of erring employee (SCM- Show Cause Memo).
- Administer/ Assist Admin Hearing for Internal Cases
- Creation and improvement of Policies and flowcharts on Employee Relations Concerns, among others
- Collaborate with other department, i.e. Compliance and Legal for all other Employee Related issues
Human Resource Assistant (Employee Relations)
W-Tech Solutions Inc.
01.2017 - 06.2018
- Contributed to the ongoing improvement of employee relations practices by monitoring industry trends and making recommendations for enhancements in policies, procedures, or processes.
- Set up orientations and initial training for new employees.
- Conducted exit interviews with terminated employees.
- Assisted in developing policies that promote equal opportunity employment and prevent discrimination or harassment incidents within the workplace.
- Implemented team feedback to recommend corrective action to senior leadership.
- Issue End of Contract Letter to Employee with unsatisfactory Performance Maintain records of disciplinary actions and issuance of memorandum of erring employee (NTE-Notice to Explain)
Human Resource Assistant (Labor Relations)
Vismay Intl. Corp.
07.2016 - 01.2017
- In charge in monitoring of Attendance of Employees especially of Absenteeism and Tardiness
- Creation and Serving memos relation to Company and Store Violations
- Update and process the Clearances of Employees
- Send Contract (New and Renew Contract) to Agency for Employees
- Creates, arranges and keeps the 201 files organized.
- Clerical task related on assistance on employees concerns, time in and out, pay slips, inventories
- Entertain Employees Concerns regarding to there clearances and memos received
- Provide Certificate of Employment (COE)
Human Resource Clerk / Receptionist
Vismay Intl. Corp.
10.2015 - 07.2016
- In charge in posting, gathering applicants, assist initial interviews
- Collate pre-employment requirements, conduct company orientation and organized 201 files
- Clerical task related on assistance on employees concerns, time in and out, pay slips, inventories
- Greets, assists and directs guests, workers, visitors and the general public
- Answers all incoming calls, transfer to the requested local numbers and handles caller's inquiries
- Provides office support services so as to make sure efficiency
Customer Relations Staff
Toyota Isabela Inc.
05.2014 - 09.2015
- Conduct Interviews to the Customer
- Conduct Training and Orientations: Telephone Handling, Customer Awareness for Marketing Professionals and Care Car Awareness for Customer
- Conduct CRES (Customer Retention Enhancement Strategy) for New Purchased Clients
- Facilitate, organize and coordinates recreational and social events
- Handle Concerns of the Clients
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Psychology
University of La Salette
Isabela, Philippines04.2014
Skills
- Fine-dining expertise
- Exit Interviews and Processes
- Professional Demeanor
- Service Training
- Process Monitoring and Improvement
- Human Resource Management
- Employee Engagement Strategies
- Regulatory Compliance
- Onboarding, Training, and Development
- Employee Relations Management
- HR Policies Implementation
- Personnel file management
References
Available Upon Request
Languages
English
Professional Working
Timeline
Food Service Supervisor
Tim Horton's (Murphy Restaurants Ltd.)
09.2022 - Current
Human Resource Supervisor
W-Tech Solutions Inc.
07.2021 - 08.2022
Human Resource Officer
W-Tech Solutions Inc.
10.2020 - 07.2021
Human Resource Specialist (Employee Relations)
W-Tech Solutions Inc.
07.2018 - 10.2020
Human Resource Assistant (Employee Relations)
W-Tech Solutions Inc.
01.2017 - 06.2018
Human Resource Assistant (Labor Relations)
Vismay Intl. Corp.
07.2016 - 01.2017
Human Resource Clerk / Receptionist
Vismay Intl. Corp.
10.2015 - 07.2016
Customer Relations Staff
Toyota Isabela Inc.
05.2014 - 09.2015
Bachelor of Science - Psychology
University of La Salette
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