Carolina Sosa
Rockwood,Ontario
Summary
- Seeking to expand my knowledge and experience in a customer service/customer relations environment and where I can build my career.
- 8+ years experience in customer service, 1st party accounts receivable and skip tracing.
- Good analytical, critical thinking, and decision-making skills
- Great at providing information and interviewing people over the phone.
- Experience coping with diverse types of people (characters).
- Organization and interpersonal skills.
- Knowledge with Microsoft word, Excel and Outlook.
- Fluent in English and Spanish.
- Respect and adhere to company policies and procedures.
- Detailed oriented.
Overview
19
19
years of professional experience
Work History
Receptionist Administrator
Ambiance Beauty Salon
Oakville, ON
07.2015 - 02.2017
- Answered incoming calls in a professional and polite manner. Booking appointments for clients
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up treatment rooms.
- Maintained reception area cleanliness and tidiness.
- Greeted clients warmly and directed them to their treatment rooms.
- Managed the distribution of incoming mail, and packages.
- Assisted with administrative tasks such as data entry and payroll hours.
- Created spreadsheets and flyers with monthly specials.
Sales Consultant
Radiant Beauty Supplies
Milton, ON
01.2014 - 01.2015
- Key Holder- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated daily reports on sales activities for management review.
- Resolved customer complaints and inquiries in a timely manner.
Accounts Receivable, Skip Tracer and Fraud Analyst
Wells Fargo Auto Finance
Mississauga, ON
01.2005 - 01.2009
- Inbound/outbound calls to customers with outstanding balances; researching and resolving issues identified; providing backup to customers; developing payment plans for delinquent accounts and monitoring results
- Customer service oriented
- Resolve incoming inquiries to optimize account repayment
- Locating skip customers on overdue accounts at any state of delinquency
- Conduct private investigations to locate missing persons, obtain confidential information and solve fraud cases
- Conduct surveillance of suspects that may be in possession of the company’s security (auto) and attempt to recover it
- Report confirmed fraud accounts and file police reports
- Communicate with higher authorities, auto insurance companies, victims of fraud, customers and/or suspects to stop and avoid any kind of fraud.
1st Party Accounts Receivable/Customer Service
Contact Resource Services Inc.
Mississauga, ON
01.2001 - 01.2005
- Updated and established payment arrangements for customer accounts
- Prepared daily reports for accounts that required further investigation
- Took credit card payments over the phone.
Customer Service Representative
Marketrend Communications
Toronto, ON
01.2000 - 01.2001
- Outbound Call Center: Accurate data entry
- Book appointments for customers that needed vehicle maintenance
- Update customer files, answer customer inquiries and provide customer service.
Sales/Retail
International Men’s Wear
Mississauga, ON
01.1998 - 01.2001
- Duties: Cashier, Stock and Customer Service.
Education
Some College (No Degree) - Esthetics
Gina's School of Aesthetics
Mississauga, ON06-1999
High School Diploma -
Streetsville Secondary School
Mississauga, ON06-1995
Skills
- Guest Relations and Payment Collection
- Office Equipment Maintenance
- Project Coordination
- Appointment Scheduling and Supply oversight
- Mail handling and Maintenance tracking
- Facilities Management
- Calendar Management and File Organization
- Reception Management and Maintenance
- Document Management and Call handling
Timeline
Receptionist Administrator
Ambiance Beauty Salon
07.2015 - 02.2017
Sales Consultant
Radiant Beauty Supplies
01.2014 - 01.2015
Accounts Receivable, Skip Tracer and Fraud Analyst
Wells Fargo Auto Finance
01.2005 - 01.2009
1st Party Accounts Receivable/Customer Service
Contact Resource Services Inc.
01.2001 - 01.2005
Customer Service Representative
Marketrend Communications
01.2000 - 01.2001
Sales/Retail
International Men’s Wear
01.1998 - 01.2001
Some College (No Degree) - Esthetics
Gina's School of Aesthetics
High School Diploma -
Streetsville Secondary School
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